Ahan Lao — Restaurant in Chula Vista

Terrible customer service, very unprofessional. I tried to order the guy said I was banned without reason, I asked the reason he just kept ignoring me and walk away. I give no stars but I have to give at least one to be able to post. This person has a serious problem. Not sure if this person is the owner but he needs to be polite and learn how to treat customers.

Danny P you are confusing me with someone else... the couples of times I dinne in i had no problem. Yesterday I tried to order and you said you can not give service because I was banned, i poletelly asked the reason and you just walked away. You could have give me a reason why instead of posting your answer here where everybody can see it... You just responded to my review today and explained here that I was banned because supposedly i was rude yelling at you and your staff, from not having brown rice.. well that's not true.... you're confusing me with other person.. I've dinne in before with no problem. Also you mentioned in this review that I'm banned because I didn't want to tip you.. Now you're saying that I didn't want to tip you the last time I wanted to dinne in... That's not true.. i wanted to dinne in, but then you said that now you're asking for tips which is fine, and i have the right to make my decision to take out, you dont know if I had enough money to tip you. If you are going to respond to people their poor reviews tell the truth and don't make up stories to look good. Don't worry about it i won't go back to your store to be treated unfair and no respect... There's plenty of Thai good restaurants i found one yesterday that has very good chicken curry with very good kind, respectful customer service. I wish you the best in your business....

Wow, terrible customer service. The owner was so rude, my jaw dropped. I could tell that the employee in the front was embarrassed and apologized for the owner's attitude. I had called and was waiting on hold. The owner asked me twice to hold and then came back on the line after about 15 minutes and apologized for the long wait. He said he would be right with me. After another 5 minutes I was disconnected. I thought it was an accident, so I called back 3 times and it went to voicemail. I was on my way there, so by this time I was outside. I went into the restaurant and the owner yelled "we aren't taking anymore orders". It was nowhere near closing time. I explained that I had been waiting for 20 minutes on the line and was cut off. He yelled again "NO MORE ORDERS!". It was at that time I realized that he had just hung up the phone on me and didn't care that I had patiently waited as requested. I asked him why he hadn't just told me that over the phone. He said "YOU CAN LEAVE NOW!, NO MORE ORDERS!" I have never been treated like that at a restaurant before. He was mean and nasty. Bad customer service and a declining quality of food and smaller quantities will catch up with them. CUSTOMERS MATTER whether they...

Just tried this place for the first time as I am always trying to find good Thai food in the Chula Vista area. Having been to Thailand, the family and I agree this is the best we have found in the past three years. We wanted to order the Fresh Spring Rolls but they were out. We ordered the Fried Spring Rolls, Shrimp Coconut soup, Chicken Pad Thai, Beef salad, Hot Basil with Chicken. Everything was tasty but they did not put chili in my dish (I enjoy the heat). All other dishes were ordered with no spice for my other family members. They also gave me two steamed rice rather than one fried and one steamed as ordered. These are minor issues. The quality of the food was very good and the food was prepared well. If you want good Thai, I strongly recommend this place. Seems to be mom and pops type place and the quality of the food shows they care about what they are doing. I paid with a debit card no problem. The gentlman was very polite. We will be back! Next time I will order medium...