Kaiyo Sushi — Restaurant in Chula Vista

Horrible service!!! Save your money there are better places. I was the only left inside the resturaunt waiting for my order to go. They told me it was just another 5-10 mins. Well they finished and wrapped my order placed it on the counter but never called my name. Meanwhile they had multiple customers go in and out for to go orders. 30 mins later the lady at the counter walked over to me (the only person in the resturaunt), asked my name and said oh your order is here and its ready. I took it and left. As I drove back I got more upset and decided to call to talk to a manager. The young lady said there was none and there was nothing she could do. She then asked if I was the Uber eats guy and that I was missing a salmon roll and could come back to get it. I said that was not me and I explained that I was upset that I had to get cold food. She said it was because an order got mixed up and that was why I got cold food. She said I can drive back and return the food for a refund. I said it was not my fault that an order got mixed up and now I have to waste my time and gas money to drive back. She said that they can have someone drive over to my place to pick up the food. I was upset and did not like that offer. I said, in a polite yet firm manner, that you are nice person and I understand what you are saying but I dont appreciate that offer and that is why I want to talk to a manager. She got upset and started raising her voice at me saying she was nice and doesnt deserve to be talked to that way. I repeated that I said you were nice but wanted to talk to a manager. She just went off and said that these were the only things she was told to offer. She the said that the manager would be in tomorrow but also started talking over me and interupting me saying uh huh watever and hung up on me.

I just wanted to talk to a manager that could handle the situation in a more responsible and respectful manner. Teens these days are too sensitive. I was never rude or mean and never raised my voice. She just couldnt handle the fact that I didnt like her offers and decided to raise her voice and hang up on me.

If a manager can reach out to me and help resolve what happened.

Sigh :...

Made me sick! I'm the only one that was vomiting the next day and I was the only one who ate the sushi the evening before. It was our first time eating from here and it took me awhile to look over the menu because of all of the choices. Most places will try to help if they see you're having trouble deciding or ask if it's your first time eating sushi and make a recommendation based on your palette. Truthfully, I am quite indecisive on my own and was hoping for a little push, but nothing. I sat right at the front by the register where the cashier was standing. I asked what was the most popular sushi, but eventually ordered the Jessica Alba. When I opened it up the tuna had hints of brown. I don't live far and went straight home so it didn't sit long at all.

I threw away the last two pieces to eliminate some risk, but still ended up puking. I knew better and shouldn't have eaten it, but I was so hungry. The lemon pieces on top looked pre-stored and not fresh. The seaweed salad was big, but basic for $7.50. I cut some fresh lemon and orange slices to give it something cause it was giving grocery store. The takoyaki had some hard-chewy octo pieces that I pulled out of my mouth to discard and the inside elements weren't the best in my personal experience. I'm used to the melt in your mouth takoyaki with drizzles and garnish on top to happy it up, but this wasn't that. It came with a dipping sauce that didn't help with anything flavor wise. I won't say I'll never go back because I wanted to try the soups. If I do try some and they aren't hitting either then yeah...

Great food. Have ordered several times before w no issues until today

Horrible / unprofessional service. (See pictures of texts from manager Kevin attached.)

Ordered a Philadelphia roll and Hawaiian roll. Received a Philadelphia and what seems like a basic crab roll.

I waited a long time in person. I gave my order twice Since they forgot about ringing me up the first time.

I got home saw the wrong roll. I called and was on hold on and off with the girl from the front. She was talking to Kevin the manager. I even texted them the photo and told them I received the wrong roll. They offered a credit and I said I wanted a refund. I don’t want to go back after someone gave me the wrong order / lack of services.

Kevin refused to refund and then continued to message me by text unprofessionally. I’ve never heard of managers texting customers to tell them they’re trying to get free food. His words exact are “you ain’t getting no refund”. “You ain’t gonna get it” - and so forth.

I’ve now disputed for lack of services - just know if you don’t get the correct order and don’t want to go back, they won’t refund just credit you. And probably harass you by text.

I feel sorry for the owner. The food is great but Kevin is def a lost cause for...