Domino's Pizza — Restaurant in Cincinnati

DO NOT ORDER FROM THIS LOCATION! I am beyond frustrated with the service I received a couple nights ago. STORY TIME. I placed a delivery order around 1am for 1 medium pizza. Simple order right? Apparently the employees of this establishment thought otherwise. After 30 minutes, when delivery time was 19-29 minutes, we decided to call. They said that our order was "undeliverable." That it couldn't be delivered because we weren't there (aka couldn't be delivered because they didn't actually put it in their car. Kind of an important step for delivery...but we'll talk more about this later). This was lie #1. We had been sitting on the porch awaiting our order the whole time, never once did a Domino's car try to deliver a pizza. "It will be sent back out with our delivery driver." - said the liar. In our short story, this was lie #2 if you want to follow along. After giving them some time, on top of the century and a half we had already given them, we called back. After waiting on the phone for 45 minutes, and calling back 3 more times with no answer, we drove to the store. Once we arrived, we explained the situation to the cashier calmly. She cut us off to yell at us, exclaiming in an extremely rude shrill, "alright alright calm down calm down." Never have I ever been talked to like this by customer service, EVER. I told another employee, one that appeared more professional (and at this point that wasn't too hard to find), we had been calling all night. He said they have been answering their phones all night. Lie #3 and YOU'RE OUT! If by answering the phone he meant they played the whole game of "let's not and say we did" each time the phone rang, then yes, they did just that. The frazzled employee that apparently had never seen a worse time in her life went to get the pizza. It had been sitting in the warmer for 2 HOURS, never once removed for delivery, and it was 3am. She offered us the pizza and I asked for a full refund which she provided, and to make up for it, offered us ONE 20oz soda. Not a sorry in sight. I mean gee, thanks for the refreshment but I ordered a pizza because my stomach that no longer exists needed food. I will NEVER order from Domino's again. I mean it was already hard enough because they have a difficult time competing with a $3 pizza you pop in the oven (which I could have made about 10 of in the time I was waiting), but this sincerely concludes my business with them. And I will spread the word of this situation so nobody has to deal with this unbelievably horrible service. Thank you for all of the subpar pizza's I will never be...

By far the worst dominios. It never fails, every single time I order from this particular location my food is overcooked or improperly prepared. This time they made our pasta not in the pan. I can't make this up. The pizza is overcooked, dried out, and hard. I called and asked to speak to a manager. I was explaining what was wrong with the order (my exact words were, "There are a few things wrong with my order. The first thing is the pasta isn't in a pan, it is just sitting on paper"......the "manager" put me on hold and left me on hold for 13 minutes 47 seconds and never came back to the phone. I called back and the same "manager" seemed confused as she thought the "manager" had spoken to me. She let me know that she isn't even supposed to be working and that I needed to speak to the shift manager. I was placed on hold again but this time the phone was placed down. Approximately six minutes later, the same "manager" returned to the line. I politely explained that I would like a full refund. She agreed to honor my request and stated she would refund the money $45 and pick up the food. She did state the reason why the food was just on a cooking sheet was because they ran out of pans. This is the only location where I constantly have issues. I order from other Dominios and the quality and care that is taken in preparing the food is by far superior.

Upon "manager" arrival she only gave $38 refund because she said she couldn't prove that I actually paid the driver $45 and that the $38 was my food order total. Furthermore, she stated that she not suppose to even give the cash back but she only did it because I was mad. I never once raised my voice, cussed, or even remotely gave the impression I was mad. I was very calm and polite to her. I didn't even verbalize any form of personal opinions. I clearly stated what the issue was and...

A week and a half ago I ordered delivery from this dominos at 12:00 am, I waited 30 min and on my phone it still said it was baking so I called the store to see if it would be ready soon. They said the food was going to leave in 10 minutes. At 12:47 my food left the store. I sat outside waiting for my food and then at 1:00am it said it was delivered but I never got my food. I had the right address and everything in there so it couldn’t have gone somewhere else. I tried calling the store to make sure it was still coming to me and was on hold waiting for someone to answer for 45min then was hung up on before I could speak. Tried again and was hung up on after 18 min of waiting, tried again and was hung up on 12 min of waiting, tried again and was hung up on after 7 min of waiting and before they hung up on me they said “sorry closed” and hung up. I then sat outside my apartment waiting for my food until 2:45am and my delivery driver Steven finally showed up. I then called the manager at the store and she apologized and said she would call me back. I never received a call back so then I called the next day and they said there wasn’t a manager there and they would call me back the next day. Now it’s a week and a half later and still nothing from the store this is actually ridiculous. How could you be okay with treating people like this! My drivers name was Steven and when he pulled up he had a blunt in his hand smoking weed. Not very professional and absolutely disgusting when your delivering someone’s food and show up 2.5...