Starbucks — Restaurant in Citrus Heights

This Starbucks let me first say I've never had a problem with before. When my girlfriend and I went today we had seen a commercial on television about a new mocha drink but were unsure of the name. When we got up to the ordering thing the guy was extremely rude and unhelpful when we were trying to figure out what the drink was. Then when we did order we said we wanted to do the buy one get on free latte deal they were doing today and he said ok but mocha's were not included in that. My girlfriend asked if he could put a pump of mocha flavor in a latte and he huffed and puffed and said I guess. I ordered a caramel latte. When we got up to the window to pay and get our drinks the girl asked if we had a caramel flan latte and we said no it was just caramel. The guy in the background then throws a fit and throws the caramel flan latte he made by accident away in a huff. It was probably one of the worst Starbucks experiences I've had in quite a few years. I will not however judge this starbucks based only on this one disgruntled employee. I just hope he is talked to about his...

Usually come here and it is always pleasant and I have a good experience. I got two drinks yesterday and they tasted burnt and didnt have the usual flavor, but I was heading out of town till late. I came by today to get one remade and I was told that "I hear you do this a lot" and that surprised me? Am I being talked poorly behind my back at some business because of previous remakes? If I get a bad drink from Starbucks elsewhere I come here to get it remade because the drinks here are usually superb (minus the atrocity from yesterday). It seems like that has caused issue. The girl at the window made me feel like I am some type of grifter for free drinks? I am unsure of the girls name. She is white, maybe 5 feet 7 inches, brown hair usually pulled back, thin, and wears metal rimmed glasses. To be honest, I am surprised this happened here and am super disappointed.

The girl said I can call the day it happens to speak to the supervisor to let them know. She could have phrased and started this whole conversation a different way instead of firstly accusing me of trying to get...

My husband and I were in the drive thru and they couldn’t hear our order because his truck was too loud. We went to the window to order, but instead we were rudely greeted by manager Alaina. She stated they don’t serve racist people and told us to leave. Apparently, the barista attempting to take out order told her manager my husband said “I don’t deal with your kind.” First of all, we couldn’t even see what race she was until we got to the window. Secondly, what an evil statement to make, especially in today’s day and age. My husband was up late thinking about the horrible comment. He is hurt anyone in this world would see him in that light. We are two of the most accepting people with all races in our family, including our 3 biracial grandchildren. We do not recommend this location as they clearly have no sort of human kindness and lack sense all around. Very...