Margaritas Cafe — Restaurant in City of Long Beach

I sat down with my family to eat what started out to be a great meal for the first time at this place last night. They had dined here several times before. The drinks & food were pretty good, our waitress attentive, and there was even live music! What a nice start to the evening...that is until a busboy spilled a family member’s drink on me, all over the tablecloth in front of me, onto my lap, and then to the floor. He didn’t apologize, ok an inexperienced kid, but he did grab the cloth napkins from the table to clean up the floor. He made no other attempt to dry the table space in front of where I was eating! Pat the table cloth dry, roll/fold up the wet section out of the way, cover it with a dry table cloth, you know, the typical response to such an event. Needless to say, I was dumbfounded. Our waitress came over and offered my tablemate a fresh drink at no charge and offered me NOTHING. Me, the one who was now soaked in her mojito!! I asked for the manager, and he said the best he could do was to refill my tablemate’s drink for free, that drinks get spilled all the time, and proceeded to walk away from our table. Now, you tell me, what’s wrong with this service. I’ve never experienced such a ridiculous, off handed response to an error made by restaurant staff. Because I was with family, I didn’t make a scene. I also didn’t finish my meal, because I was sitting there in utter disbelief, my clothes soaked, trying to get the wet tablecloth off of my lap. I will never go back to this place again on principle alone. The manager needs a reality check and clearly more training in customer service! The serving staff needs more of the same training, as well as server-related training, and the restaurant owner should be made aware of this absurd experience and better prepare his/her employees. This behavior should never be tolerated. This entire incident was handled horribly wrong. Shame on you! Should I now give you my dry...

I love this restaurant, the atmosphere and decor are great. The food is good, not great, but I've eaten here at least a dozen times, the food is adequate across the board. I have a huge problem with the margaritas. They are the absolute worst I have ever had. They were better, but they moved Edwin to Malecón de Cuba down the road and the new guy just has no clue. He was very nice and tried to accommodate when I complained. He offered to add more tequila, etc. I honestly don't know what it would take to repair this mess. He remade it and it was now the second worst margarita I had ever had. On a subsequent Visit a female bartender made me an acceptable margarita. But the other night I returned, ordered a margarita, took one sip and told my wife OH NO! I GAURANTEE YOU IT'S THAT SAME GUY AGAIN! , as I walked around the wall to view the bar, there he was, the world's worst margarita maker. I spoke with the manager, he offered to change my drink, I ordered the El Chapo, which is off menu, but I remembered that I liked it, at least when Edwin would make it. They brought me a fruity bubble gum tasting drink. Maybe they were messing with me for complaining, who knows, so my wife finished the drink. We went home and made margaritas. I am disappointed because this place is nice and close to home, but unless I'm drinking beer, or my buddy is off from the bar, I will go see Edwin down the road or look for a new place. Tequila has been my drink for 30+ years, 90 percent of people would probably drink his "margaritas" and love em. Ignorance is bliss,but I'm fussy, when I do something I do it right or I don't...

This Restaurant is the worse at keeping people’s reservations. I called a day ahead to make reservations and spoke with JOEL. He confirmed he can accommodate us. We made reservations today for 8:00pm so we can celebrate a birthday. Well, since we arrived 5 minutes early and parked outside. I decided to call to let them know I arrived so we can know whether we should head inside or wait in the car. A gentleman picked up (not sure of his name) and he said “we are ready for you, yes, you can come in!” We went in! Low and behold we notice that the tables that were reserved for us was given to another party that walked in a couple minutes prior to us coming in. THEY GAVE OUR TABLE AWAY! Here we are with our party to celebrate a special day, we walk in and JOEL gives us the run around. He basically kicked us out and said “we will call you in 25 minutes when the table is ready”, and walks away. You can clearly see they all messed up. It’s 10:02, we never got the call. :/ This restaurant isn’t reliable. If you make reservations...good luck on rolling the dice. Don’t book if it’s a special occasion...you won’t know if you will get seated on time or they won’t call you at all if your table will ever be ready. Rude. If you messed up-let me know-no worries but don’t try to cover it up AND THEN add insult to injury and sweep us under the rug and try to hope we go away and no one will notice. This can happen to you-party of 2 or party of 15...don’t take the chance. Thanks JOEL for being dishonest and not owning up to...