Allegria Hotel — Hotel in City of Long Beach

I went to the Allegria Hotel in Long Beach the first weekend in August, 2025, with my wife and two children. It was terrible. We stayed in a one-bedroom ocean facing suite. I'll go through the positives and negatives:|Positives: |1) The room had a nice view.||Negatives:|1) The room was filthy. It had a dank carpet that looks like it had not been cleaned in decades. The surfaces were sticky. Over our 4-night stay, we had to argue to get anyone in there to clean. ||2) The beds. Our beds had springs sticking through them. The front desk said that someone would come by with a three-inch memory foam topper to make the problem go away. A little later, a man came by the room with an extra sheet. When I asked about a memory foam topper, he laughed that they told us that, they don't have toppers in the hotel. He felt the springs, and eventually brought a thin mattress from a rollaway cot to put on top of the mattress. I don't understand how they are satisfied with the quality of the beds, they are not fit for purpose. This is pretty basic for a hotel. I'm not saying it was too soft, or too firm...the mattress was defective. And they know it, and they don't care.||3) On our second day, the fire alarm went off sometime in the evening. It seemed localized, just a smoke detector in a room down the hall, and I didn't think much of it. Later that night, the fire alarm went off at 12:40am. It was the whole hotel, with loud alarms in every room and the hallways. Everyone walked the stairs down the to the lobby where we were eventually told the fire alarm had malfunctioned and we could go back to bed. My young children were quite scared, it was very loud and they were startled awake. It made the next day difficult as the kids were tired and cranky. ||The next night, the whole hotel fire alarm went off again, this time around 6am. Again it woke the whole family (and the kids were already tired from the previous night.) Same walk down to the lobby, loud fire alarm, kids crying saying they wanted to go home, can we leave, they hate it here. And now they're up for the day, with back-to-back bad nights. No acknowledgement from the hotel, not one apology.||4) THE POOL. Oh my. We were looking forward to the heated rooftop pool as an alternative to the beach, especially as my kids get cold in the ocean after not too long. The pool was DISGUSTING. There's a film of...I'm not sure what...along the top of the water. Like a chemical/oil glaze. Hair floating in clumps. I'm not sure if the It was a petri dish of filth. My daughter would swim under the water and come up with clumps of other people's hair and other debris that got tangled in the floating detritus. We got out of there quickly and never went back. ||5) The only coffee machine in the lobby had an error message saying that the coffee machine needed a run of the cleaning cycle, and then a separate error saying the milk dispenser needed to be cleaned. I was there 4 days and despite asking someone to fix it, it stayed that way for the duration of the trip. It's typical of the hotel. I've stayed in three-star soviet-era hotels in Eastern Europe that were much nicer and had better...

Could you imagine staying in a hotel on your wedding weekend that you had to clean the carpet in your room because they wouldn't. See pictures where I cleaned the carpet myself. On our wedding night we came back to a room that was not cleaned nor was our bed made. They rarely answer the phone for guest services. I am so disappointed in the level of no regard or concern for guests. I actually sent an email to Ommey the Assistant General Manager but Ommey never replied. I also Cc a person named Pam from corporate that I corresponded with previously. Neither one replied. I originally was going to plan an afternoon party for maybe 25 - 30 people. I left several messages and I even went there in person and spoke to a staff member that promised me someone would call me, but no one ever did.

My sister was sleeping at 5:30 am when she heard a cry from a person in a wheelchair out side her room yelling, help me, help me. She called down but no one answered. She then got up and checked the hallway and saw an elderly man alone. She went down to the desk and asked that they assist him. A little while later she heard him calling for help again. My sister went to him and asked him why he was at this hotel. He told her his flight home to the UK was canceled and the airline sent him to the Allegria Hotel in Long Beach. This elderly man told my sister that the person at the front desk told him they are not responsible to help him and he needs to contact the airline.

If all of this was not bad enough, I fell off the last step in the lobby from the mezzanine level when we were checking out. The last step is a inch or two shorter then all the other steps. These steps are also illuminated with lights that change color consistently. The colored lights illuminate onto the floor at ground level. It happens so fast, I was not sure how I fell. I took a picture of the stairs and realized I probably thought there was another step since the light illuminated on the floor. what a horrible design. I hope no one ever get seriously hurt. I am grateful it happened checking out and not before my wedding day.

The General Manager came and filled out a short report. I was in pain as I fell right on my knees. I made sure to tell him about the elderly man in the wheelchair that was now sitting in their lobby. The GM was not aware of the situation. I told him that they really should check his ticket. See when his flight is and help him get a taxi back to the airport. That would be a kind thing to do.

The good news is our wedding was absolutely phenomenal! We got married at the Gatsby on the Ocean. Other good news is today, day 5 I feel better and I am not in pain just a little brused.

Moral of the story...save your time, money and stress level. Stay at another Hotel or any place other than the Allegria. It's dirty and they could care less about their guests. I hope another hotel group...

It's hard to adequately express how disappointing this hotel is. I stayed for 2 nights that costs just a couple dollars shy of a grand for 2 night to celebrate my kid's birthday. Rooms were dirty, small and interior view is not of street but of a disgusting building interior that is beyond depressing and also allows for almost no natural light. Combined with light switches that didn't turn work and very little interior lighting, it was weirdly dark and depressing. Flies were in the room, hair in bathroom and what appeared to be blood stains all over the carpet and dirty sheets. I told the night manager Nathan when I checked in and he was not concerned. Also basic amenities are absent in this exorbitant price: breakfast, parking, a coffee maker in the room. Mini drives are junk and missing parts and don't have tiny freezers in them. The front desk is perpetually understaffed and I repeatedly had to go down to lobby to speak with staff because calls rang and rang and went unanswered even when no guests were around. The kicker was that the ac vent was so full of dust and dirt it was shooting out dust at us all night and my kids both woke up with allergy attacks and my eyes were red from being in the room. I spoke with the staff (now a Saturday) who seemed to be much better over the weekend, and told them we needed to cancel the second night because the room posed a threat to my kid's health, which it did. The manager offered me both a substantial discount and a different room, that I ended up accepting just because I didn't want to spend my daughter's birthday at the beach fighting with hotels and trying to find a new hotel. The new room was much nicer and cleaner, however still small and unimpressive. The staff over the weekend was light years more hospitable, but the new room had mold growing on the ceiling and walls around the A/C vent (I took time stamped photos of everything!) . Even with the discount and room change I felt it was completely overpriced and nothing close to the "luxury" hotel they advertise. The added "resort fee" includes 2 beach passes which retail at the beach stands for $7 each per day, obviously a massive mark up from what anyone can just purchase themselves, additionally the hotel has season passes which run closer to $200 for the season, which comes out to about $2.25 per day, I'm not against a business making money, but the tiny rooms are already very expensive so tacking on such large "resort fees" in addition without providing more than $5 worth of services feels like an insult. Rooftop pool is small, shallow, not cleaned and full of sand and pigeon feathers and just very underwhelming. There isn't a rooftop bar or any fun ambience. Just a lonely, small, dirty pool on a roof. I will never stay here and couldn't in good faith recommend...