Starbucks Coffee Company — Restaurant in City of Long Beach

Sunday afternoon, I stopped by this location and had one of the worst Starbucks experiences I’ve ever had. The cashier was unhelpful and borderline rude. I asked for an Iced Cappuccino with oat milk, and she flat out told me, “We don’t make that here and I can’t even ring that up.” No offer to help, no suggestions just attitude. So I asked for an Iced Doppio instead.

Of course, the barista messed up the order and used half & half instead of oat milk. I tried to get his attention he clearly heard me and completely ignored me. He saw me calling him and turned his back on me. I went back to the cashier, and she also pretended I wasn’t standing right there.

To top it off, when I reminded her it’s called an Iced Doppio, she smugly replied, “Well maybe you should remember next time.”

Seriously, I’ve never been to a Starbucks where the staff was this dismissive and unprofessional. Way to go, Starbucks. I hope the...

The reps Devin and Alex working at this location were very unprofessional and unkind to me. It’s a real disgrace for a company like Starbucks. I have been to Starbucks all around the country as well as Europe and nobody ever treated me like at this place. I went in to buy two tall coffees with streamed milk. They tried to charge me more than What I usually pay at other locations. When asked why Devin told me perhaps other locations were not charging me in aright way and her price is the right price. When I asked for the breakdown she turned her back to me and walked away after she whispered something to Alex which I think was very disrespectful for a customer. Over all it was a very bad experience visiting this place. Obviously will not go back...

This Starbucks is one of the best options in Long Beach for remote working with a laptop, with access to reliable wifi, power outlets, restroom and coffee refills.

The staff here are very friendly and they are the highlight of this Starbucks!

This location would really benefit from a facelift and a deep clean. It often feels very overwhelmed, sticky, it can smell unclean, and the restroom is in very bad shape and always dirty.

A corporate investment in touching up paint/decor/updating the furniture, along with a professional deep clean and a bathroom renovation would genuinely make a huge difference for the Long Beach community and would give the awesome staff a better environment to serve out of.

To the staff, thank you for...