Dunkin' — Restaurant in City of Saratoga Springs

Sad to say South Broadway DD in downtown Saratoga Spring's was not a good experience, I & a freind of mine order Frozen French Vanilla Coffee Colada & her drink was a Frozen Caramel Coffe Drink and in our drink's there was broken plastic peice's with a rubber glove that was all chewed up & broke up throughout our drink's. It literally made us sick to know that was in our drink's. Somehow a plastic lid & rubber glove was found in the top of the machine were assuming that got ground up with the ice that get's crushed for the frozen drink's. Hopfully we do not get sick from it not knowing it was all through our drink's, luckily we notice it after a few swallow's from our drink's. My freind went back there to DD and notified the work staff that was on and showed them the plastic peice's that was in our drink's & at that time that when they the work staff opened up the machine the top of it and found inside a plastic lid & rubber glove what was left of them that wasn't ground up yet and hopfully what should of been done is shut the machine down and tore apart completely to clean out the machine & sanitized it and get rid of anything that was left in the machine. Nobody want's to swallow plastic peice's or chewed up rubber glove in their drink's. It has certainally discouraged us both of going back there ever again and it's sad we loved going there getting their coffee drink's & food. So be aware of what ya get at DD. This definately need's to be address to all DD Shop's and is also a Health Risk to their Customer's as well as work staff. We visited that DD Shop on 7/8/2024. Do want to say the work staff was very polite and was very accommodating to refund our money back too us and was glad we let them know about what was found in our drink's. And my freind took a picture of the plastic that was found in our drink's as well. Hopfully this will never happen again there ever at DD. ☹️☹️ it was such a let down looking for a cold refreshing drink on a...

Stopped in to use my free donut coupon because why not! Upon walking in, I went to use the restroom first prior to ordering. The sign on the door said customers only and to ask for a key so I was given a key attached to a piece of blue plastic piping that was over a foot long? little weird but alrighty. I didn't read the fine print but was informed by what seemed like the manager that I needed to purchase a drink to getthe freebie. No problem with me so I went ahead and ordered a small hot chocolate to go with my Boston cream donut. The donut was pretty good, didn't seem very fresh to be honest and I had to eat most all of it to find the cream. The beverage was good I got it with extra milk as I remember from previously working at DD that it's very chocolatey. I've gotta admit that the vibe was just off-putting at this place- I counted six employees behind the counter with what looked like 2 working drive-thru. I waited behind another patron while watching the employees chat and pace around. When I did get to order from one employee another one made my drink so my order was prompt. I just found it interesting that no one stepped up to take my order although the manager seemed a little intense. Honestly surprised with this location being right in the heart...

I wanted to like Dunkin since it was my first time ever having them. I ordered via Uber Eats, and I got a large iced coffee and the sourdough breakfast sandwich.

My coffee was about two inches below the top of the cup, and the sandwich tasted moldy, as well as barely having any cheese and having one tiny sausage patty for the whole sandwich (the bread is way bigger than what they put on it).

I tried to get a refund from uber eats, they told me to call the store for the refund. Called the store, and they told me call uber eats for the refund. The lady I spoke with had a bad attitude to start off, and I was very polite saying please and thank you. I told the manager that I was being sent in circles, and she said maybe I should have tried solving the problem yesterday. Just great customer service all around. I asked her if I was just out of luck, to which she said yeah I guess so.

Soooooooo… beware of ordering off uber eats. If it’s bad, you won’t get...