Chow Bella Saratoga — Attraction in City of Saratoga Springs

Honestly not a great first experience and likely won’t return. Understanding of the fact that they’re a small business, when you walk in, it’s relatively barebones. Most shelving was empty, lots of products out of stock, and selection of what they carried was nominal at best. We were really excited to try the dog park m, especially since it was touted to be climate controlled and it was a warm day…climate controlled is a VERY loose term for the building. It had two garage doors open in the back and a few industrial fans on but the building itself was super warm. The girl at the desk did a great job explaining the policies then led us in at which point one of her dogs bit my dogs leg, enough that he pulled it up and didn’t want to put it back down for a few moments. The girl said that was just her dogs way of playing and took him out for a few minutes to get our dog acclimated. He was the only dog in the area so I was trying to engage him with familiar toys but he was definitely put off by the initially experience. When he body language relaxed, the main girl out her poodle back in with us and it b-lined right to our dog and started going at his leg again. She laugh it off as a “well I guess he just doesn’t like him!” and removed her dog from the play area. Our dog didn’t loosen up much after that - he sat in the outdoor fenced area between the garage door and the staff parking until I physically picked him up to leave. As we were leaving another dog showed up and the staff said he was their nicest player and to give it one more shot and while our dogs body language was much more relaxed he has ZERO interest in remaining there. On our way out I asked if they had something for dogs who pull on walks and a leash, they tried to sell me on a missized harness (another staff member intervened as I was checking out and said not to purchase it because it would cause potential harm) and the leash purchased has already mostly fallen apart. Overall definitely a missed opportunity for us because of the double standard with poor behavior of staffs dogs (and their preferential treatment since...

Worst experience ever! Last year it was great but my groomer moved. They hired a new manager who more than doubled their prices. I took both my husky’s there. The manager said because they were working on their under coat and did not want to irritate them that I needed to bring them back to finish which was included in the price. I brought them back a couple days later and she had them there for 10 minutes and I am not sure if she did anything but she said that my youngest needed to come back for another full grooming. I brought her back a few days later only to find out the manager was a no show and the owner had no idea she was not coming in and let me stand at the front for 20 minutes. So basically I missed an hour and 1/2 of work only to leave with my pup not groomed with no apology or future appointment and no follow up call. Don’t bother wasting your time or money. The new manager is going to run that place in the ground and the owner does not...

I decided today to pop into Chow Bella for the first time. I was looking for a dog food that would be good for my senior dog which would help with brain function. Purina Bright Mind was recommended by my vet, but I'm not sold completely on getting that one. I walked in and looked through the small selection of food that is there. The girl behind the checkout was engrossed in her cell phone and only looked at me when I walked over and asked if they had the Purina brand. She very snottily replied "we don't carry Purina!" That is fine but she could have suggested an alternative, or took more than a few seconds in trying to keep me as a customer! Couldn't take her eyes away from her cell phone, I suppose. I was planning to go there for other services, but I won't go back again. I felt like a nuisance and not a...