Starbucks — Restaurant in City of Syracuse

i went to destiny usa mall after yearsss and wanted starbucks with my mom for her birthday that’s in a few days so we came for a treat. never in my life have i ever seen a rude miserable starbucks worker until today 💀 my mom is such a sweet woman and she wanted to buy me a drink, along with her boyfriend and herself. she was paying and her total came up to 20 something but 3 cents. she didn’t wanna break her 100 more so was grabbing pennys from the tip jar ( yes she knows that’s not okay but she stated she would never steal) she said she’d replace it with a quarter but the employee lashed out on her saying he won’t serve her and to leave the store before she could even tell him what she was doing. he made a scene causing her to ball her eyes out. she still wanted to get the drinks and paid anyway. the man excused his behavior “for working since 7am” it wasn’t even 6 at the time and im sorry but a 12 hour shift? i work in the food industry as well i deal with actual rude customers but my mom was NOT rude at all 12hr shifts and 50hr work weeks are normal to me except i treat every customer the same😂 if a customer was short a penny i’ll grab it from the tip jar myself. it gets the line going especially if i was working a double, they normally tip after that nice gesture anyways and it’s a penny!?!? the workers name was dream but acted like a nightmare. he definitely needs a training on customer service because that was the most unprofessional act i’ve encountered, the people around were uncomfortable as well and asked my mom if she was okay yet he couldn’t even look at her. i’m glad he was guilty at least, but he desperately needs to find another job if making drinks is his...

Friday night my hubby placed a mobile order for a large Carmel Ribbon Crunch- (extra crunch) adds a tip and at 5:09 the mobile order is suppose to be ready, so we walk over to grab it.

It was busy but that’s typical and not a big deal. We stand there waiting for 20 minutes and then my husband goes to the cashier who then walks over and grabs the mobile orders from the printer and hands them to the girl making drinks.

The cashier walks back to cleaning out the pastry counter, then finishes and just stands there talking to the other co worker who is crawling around the floor, cleaning under machines.

The girl making drinks was irritated and not friendly at all but honestly did not blame her because it was busy and she was working by herself.

My hubby finally gets his drink and there is no Carmel in it. I take it back to cashier who was just standing there and nicely ask her to remake it. The guy walks out of back room to make the new drink.

I mentioned that it was absolutely ridiculous that there’s one girl making drinks and that I felt bad. I asked what happen to teamwork and working together to get the drinks made? They proceed to tell me that they each have a job and they can’t help each other, the payroll hours were just cut and they are doing the best they can. SORRY- NOT-SORRY- NO EXCUSE (4 people were working but only I making drinks)

Honestly, if they all worked together there would not have been one customer standing there and they could all clean afterwards. The customers should be the number one priority not throwing out old pastries or sweeping. Terrible...

Waited 45 minutes a cup of coffee. I am beyond upset! A lady with purple hair took my order. I patiently waited and saw everyone ordered after me got their order. I walked up and asked a lady, who is African American where is my drink. She checked and told me that they are working on your order. Waited more time and still did not come. I went to the counter and asked again for my drink. They lady with long blond hair told me, she can't hear me. I waited asked again and told her that I have been waiting for a long time. The lady with long blond hair yelled that "We are all busy working on the orders. I am sorry your order did not come." Finally the lady with purple hair came and asked what's going on. She did not find my order....She made my drink and gave me a card for a future drink. The moral of the story... The lady with purple hair never put in my order. The African American girl did not find my order and lied that they are working on my order. The blond hair girl accused me for being inpatient! Okay, Starbucks is very popular! The customer service sucks! I hope the store manager, region manager, and corporate manager are reading this! Well don't worry. I will make sure this complaint will be deliver to the right people. It is not right to humiliate customer and ignore our request for something we paid for. This is...