Applebee's Grill + Bar — Restaurant in City of Watertown

So disappointed in this location. Obviously you go in Applebee’s knowing what you’re going to get. It’s not a fancy top notch dining experience but you know you’ll get decent food. This was not it.

When we were initially seated, there weren’t many customers seated, but our waitress took a long time to greet us. We ordered water with lemons (because Watertown tap water is nasty) and got no lemons. We ordered our food and asked the food to be brought out whatever was ready first because we were hungry with 2 kids. And reminded her of our lemons.

It took her 10 mins to bring 4 lemons.

ALL the food arrives together, the nachos and fries clearly sat for way too long because the fries were cold and dry and way overly salted. She only brings one cup of ranch when we ordered 2 (even when you order wings, each cup of ranch is 50¢ which itself is absurd.)

We asked for our second cup of ranch. Never received.

They were having 50¢ boneless wings so we decided to have that but started with 20 wings first. When we wanted to order more, we KNEW it would take forever, so we ordered our second order before we were even half way through our first.

It took over 20 mins after we were done with our first order for our second order to come. The kids were full because we just sat there. They ran out of a certain flavor, and instead of informing us when we ordered, they brought regular buffalo sauce instead. Dumb

For our check we asked for military discount, but was denied because “our food was already discounted”. It wasn’t. We ordered regular appetizer nachos, side of fries, and drinks in addition to the 50¢ boneless wings. Those items aren’t discounted. The management is just cheap and didn’t want to offer discounts to our service members. Or our waitress was just too lazy to calculate.

Very disappointed. Slow service....

Not quite sure what to make of this late Wednesday night visit. For starters the seating was fairly polite and quick... but to quick cause instead of menus we were told to scan the QR code that was on the middle of the table and I'll grant you I wasnt thrilled with the no walk though or anything that didn't dnd up working anyways which the server seemed to expect so two kids whom have completely covered the complimentary half sheet of paper. Than true holy intervention, thre kids good arrived and lord strike me down if in lying but it must have came it within ten minutes, before our drinks were delivered by the way.. so kids finish eatingand approximately 15-20 passes without a peep from any employed persons. Then a seemingly shy patsy comes to inform us that our orders were never even started and at that point I think it's fair to say that for one at least the kids were fed. But then came a fellow wearing a cape they call Eugene who im assuming runs the place to some extent and although he couldn't put the ribs directly into my stomach he sure turned a horrible no return experience in to a halfway decent night although the long island I ordered was doused with cola and after deciding to pack up our food and head about 45 minutes away and attempt to salvage a decent dinner only to come to the coup de gras of the whole experience... the sides weren't present. So yes I get to reheat my ribs in the oven which were about as good as reheated ribs should be but without the fries that I was so looking forward to... that stung. All of that said, Eugene you were the shining start of the evening although I mean you could have checked the bags ensuring all items were accounted for which im sure is protocol. Anyhow although the chance remains i may return this experience has forever changed my...

If you can't tell the difference between overcooked chicken and properly cooked chicken, you'll think this place is great.

If you have any sort of appreciation for well prepared food look elsewhere. This by the way is not true of all Applebee's. I have eaten at many and been quite satisfied. My overall impression was that nobody working here really cared all that much.

Physically both inside and outside it's your prototypical Applebee's. However, the quality of this Applebee's is way below par both for the chain and in general.

Our server struggled to communicate with us and neighboring tables, and it was more than her weird fake whispy voice (even though I did also find that irritating). She simply wasn't all that personable. The hostess spent the entire time we were there curled up in the lobby area looking out the window. Men's room was gross with water running across the floor from one of the urinals.

The food was gross, even by Applebee's standards. I can't for the life of me figure out why restaurants tolerate line cooks who overcook any protein of any kind let alone chicken breasts. Its not that hard to cook chicken correctly but they got this very wrong for both my wife's and my dish. Kids yogurt and strawberries looked like it had been sitting premade in the walk-in for days (whey separating and puddling in the dish). Spinach and artichoke dip was ridiculously small compared to every other Applebee's I've eaten at (this is an always order apietizer for us normally).

Really...