Starbucks — Restaurant in City of Watertown

Unfortunately, I'm not getting the best results ordering here. Over a month ago I had an issue with my order (bad milk), not to mention waiting 20 plus min in the drive through with only 4 cars in front of me on more than one occasion. I wrote a complaint to corporate. They were kind enough to issue me a gift card to try this place again.

Today the drive through was speedy but they made my Iced Mocha wrong. They literally put no mocha in it. I didn't realize it at first otherwise I would have told them while in the drive thru. We had an appointment somewhere so we couldn't turn around to get it fixed right away. I called the store and the supervisor said that I could come back today so she can remake it. She was very nice about it but said she had no way to credit me for a later visit, so I have no choice but to go back. I'm frustrated I have to go back to get something fixed that should have been right in the first place. I want to love this place but I'm wearing thin of patience. I did explain to her I was issued a gift card by corporate because they messed up my order last time. The order I placed with that very same giftcard is also messed up 🙃 People please take time to pay attention to details. Read the sticker on the cups. I love your coffee when I get what...

I just went through the line at this Starbucks in Watertown, I ordered the same drink I get everyday. I was the only car in line so I was glad I didn’t have to wait. When I get to the window to make my order I was greeted with attitude, I just ordered and made sure to thank her. I get to the pick up window to pay and was given the wrong drink. I paid and went because everyone has bad days. I went to take a sip and my drink was literally just milk. I wouldn’t mind it if there was any trace of the main ingredient but it was just a cup of milk and for ten dollars I just wanted the right thing. I go back through the line to talk to the barista and apologize for coming through again and just asked for a small cup of chai so I could put it in myself, not to remake the drink because I knew it would be frustrating for them. She then proceeds to tell me that I’m wrong and that the drink was made right and ended it with a snide remark. I am astonished being that I work in customer service and hers was absolutely appalling. I go to the window to apologize for the inconvenience and she just says “YUPPPPP” and walks away like I was the one in the wrong ?? I used to love this starbucks but that will be THE LAST TIME I will be getting ANYTHING...

Never in all my years of Starbucks across this great country have I seen a worst store. 12 people on the floor and still a 45 minute drive thru wait time. Unstocked cups and lids, empty bean hoppers, no straws, yet there's a girl pulling matts and scrubbing them (rather pathetically) in the middle of a lobby with people waiting 50+ minutes for orders. All chaos and disorder behind the bar with dirty work surfaces and missed drinks... yet 3 staff members were eating while serving customers!!! The manager or supervisor calmly strolls out from the backroom during this horrific display of a shift, pours one cup of water for the line and returns to the back room without any word to the struggling and disheveled staff. I'd like to say this was a one time problem, but for this location in Watertown it's guaranteed. When I worked at the Bux, this would have been grounds for a write up and 3 times you're out, but this location perpetually has long lines, dirty store front, under stocked items, random closures, or mismade drinks. It's a sad display of what a good store...