16 Handles — Restaurant in City of White Plains

UPDATE 07/26/23: The owner of this location has a bunch of others in NJ and is definitely not in this business for he right reasons. I feel so bad for the girls that work behind the counter (the second star is for them) that they’re not empowered to at least update the website. I wasted the trip yet again to be told that there was no sugar free. This isn’t about just being a non-caring franchise owner but about wasting other people’s time. Please please please sell this store to some local that cares about the community and the kids. The bad karma of keeping this store just for your balance sheet will come back to haunt you down the line. Please just sell the store.

⭐️ for the greedy owner ⭐️⭐️for the poor girls that work for him

UPDATE 11/16/22: We just went because the website said they had sugar free strawberry. We went. Guess what? They haven’t updated the website in months, don’t plan to and they have no sugar free options.

PLEASE SELL THIS LOCATION BACK TO THE ORIGINAL OWNERS. THEY HAD THE STORE RUNNING BEAUTIFUL. YOU GUYS ARE WRECKING IT.

This place used to be incredible until they were sold to new owners that have very little idea how to run a 16 Handles. We just wasted a good 45 minutes running around picking people up, only to find out that there was no sugar-free yogurt which every 16 Handles has at least one of. There are certain standards that 16 Handles has in their franchise agreement and these guys are clueless. Please sell the store back to the old owners and restore the great frozen yogurt experience that used to be here. The one extra star is here because the one guy behind the counter is...

This is the first 16 Handles I went to. We went on a Monday night. The staff was super friendly and helpful. I had the vegan friendly mango flavor and it was the most amazing frozen yogurt i have tried yet! My boyfriend wanted some type of drink with strawberry and banana. The girl asked if he wanted a milkshake or a smoothie. We weren't sure what the difference was! haha. So the two girls and the guy who were working there explained the difference and the options he had to pick from. I didn't try his shake (bc there was dairy in it) but he said it was amazing! It looked really good. Very happy on my first visit to 16 handles and will be visiting this location and the NJ locations again soon!...

Store is under new management! Absolutely horrendous and is not the same. The owner has folks from NJ at this location and they own many other stores along NJ and NY!!!!!! I feel bad for the young employees working there. There's a guy there who I believe is the new manager just sitting on his laptop and phone doing NOTHING. Another random tall guy who just stands there doesn't greet anyone. WEIRD!! Original Manager Jerry was fantastic, always hands on and cared about the customers, and was CLEAN. What Happened?! Read a review below that the owner only cares about money? How about the COMMUNITY? What about the customers and the loyal ones who LOVED this place??? Just lost a customer. Very...