China Star chinese Restaurant — Restaurant in City of White Plains

My wife tried to order half chicken w. Pork fried rice and the lady laughed atbher over the phone. So, my wife passes me the phone and I say ok give me chicken wings n pork fried rice and sesame chicken w. pork fried rice. 1 hour goes by and Im like what is happening..i called to check on the order and she said sorry we busy its on the way. 20 more minutes goes by and i read reviews on this place and read a lady waited over 2 hours and didnt get any order. So, i knew how this was gonna end and said can i cancel my order and she said no. Lol ok well lets see how u make me pay for something that takes over 1hr n 30 mins n ur like 10 mins away. She wants u to wait for food that never comes and thats how she "succeeds" in this world. Of course its is now over 2 hours and we ordered from somewhere else. Im sure if i called tomorrow ahe will say its still on the way and just wait. I am at 66 Hale Ave at the Crowne Plaza Hotel in White Plains and I dont know what they put in the water but EVERY PLACE WE ORDER FROM AS THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED IN MY ENTIRE LIFE. MARIO'S PIZZA WILL DELIVERY BUT THEY ARE SOUP NAZI STYLED SO U BETTER KNOW WHAT THEY HAVE ON THE MENU OR YOU WILL BE BANNED FROM ORDERING. P.S. My wife calls back to say theres no way we paying 2 hrs later and she says, "the delievery guy called and you're not answering." And if you believe that line lol then Good Luck ordering You...

Update: today is the second time in 2 months that I have placed an order with China Star and when I got there 25 minutes later, nobody knew anything about my order. The guy behind the counter was BEYOND rude on top of it. I've been going there for years and to be treated that way is unacceptable. I'm finding a new place. Definitely their loss, because we order at least once a week. Also pretty sad because I was one of the few positive reviews that they had. We've been using China Star for take out for many years, and in our opinion, they are consistently the best Chinese food in White Plains. Very rarely is everything not perfectly delicious. Food is fresh and seasoned as it should be. The only issue is that sometimes they do mess your order up a little bit. Nothing major. I've tried many other places, but always come right back to China Star. Also, this is not a dine in type restaurant. They do have three booths in there, but I would not recommend it for anything other than maybe in an absolute pinch grabbing a quick lunch on your lunch break if necessary. Excellent...

From their latest health inspection:

Food not protected during storage, preparation, display, transportation and service, from potential sources of contamination (e.g., food uncovered, mislabeled, stored on floor, missing or inadequate sneeze guards, food containers double stacked)

Non-food contact surfaces and equipment are improperly designed, constructed, installed, maintained (equipment not readily accessible for cleaning, surface not smooth finish)

Insects, rodents present

Floors, walls, ceilings, not smooth, properly constructed, in disrepair, dirty surfaces

Potentially hazardous foods are not cooled by an approved method where the food temperature can be reduced from 120oF to 70oF or less within two hours and 70oF to 45oF within four hours.

Premises littered, unnecessary equipment and article present, living quarters no completely separated for food service operations, live animals, birds and pets...