Krystal — Restaurant in Clarksville

I'm 75 and in Tennova hospital, have not eaten in over 48hrs due to testing and decided to try ordering..I've always had good service and food here but today..had to use door-dash, ordered food but it was a mess .. the chili cheese tots were upside down with grease and sauce over everything .. Ordered 12 pk Krystals for my visitors and I and only received 9 .. ordered 1/2gal sweet tea but got unsweetened, no napkins or flatware, ordered Xtra pickles and onions but only had 1 pickle slice on burgers n no Xtra onions, and everything was room temp and horrible .. NOTHING was even barely warm .. I called the Krystal shop and a girl said she seen the driver get into my food but that I shouldn't have used door-dash in the first place and the Krystal store had nothing in it and Ishould use the microwave ???? .. I asked to speak to the person in charge and she hung up on me .. I called back and someone hung up again when I asked for the manager .. I am absolutely stunned by this incident and it's the last 30 dollars I'll ever spend there unless they can make this right .. my great-grandkids love going there but no more .. and I'm posting this on Facebook and at the main...

I love a Krystal. I worked as a store manager for a year during my college days raising a young family. Yes, college, fast food management, and raising a family was tough but you do what you legally must to raise your kids right and support them. That said, a Krystal done right and managed well is a great place to eat. This location didn't disappoint. Visiting one of my daughters and her clan, I knew there was a local Krystal so we all went. We ordered a box of 24 Krystals. We had 3 different burger variations in that box. They were done perfectly and quickly. Congrats to the noontime staff today!!! The restaurant was clean and the staff friendly. My only complaint is that it's usually an artic zone in most Krystals dining rooms. Could you give us one warm corner? Lol.

I live on the Mississippi Gulf Coast and have to travel about an hour for my monthly...

My food was hot and what was expected, but just watch your food being made if in the drive thru you can see them at the grill. The lady made all my sandwiches with no gloves on. As I watched I kept honking my horn, waving my hand trying to get them to stop because I wasn't going to eat that. The bad part is the manager was standing right beside her allowing her to do this. As someone who runs a food establishment, I know that means they do it on a regular and is unsanitary, I also know gloves can give a false sense of cleanliness. I politely asked for my food to be remade and the reason why. He was polite and I watched him glove up and make my food. Just a shame. I know it's Krystal's and people will say "what do you expect from them?" We'll I expect them to at least take the basic food safety...