Office Depot — Local services in Clarksville

Detractor survey

I placed an online order for my business and encountered significant difficulties from the “print LOD” and the General Manager, Joe.

I needed signs for my store printed the same day, and both individuals gave me nothing but trouble. The print LOD (who refused to provide their name) claimed copyright issues. I requested to speak to Joe, but he insisted that they would print the order after I reminded him that OfficeDepot.com doesn’t require a waiver as there’s an online acknowledgment.

After several hours, I received a text message informing me that the order was complete and ready for pickup.

Upon arriving at the store, the print associate at the counter (who wasn’t wearing a name badge) walked away and brought Joe to the counter. I explained, once again, the options they could have taken to improve the experience.

Furthermore, when I arrived, I discovered that none of the order had been printed but was marked complete so that the store could receive sales credit. I believe this to be fraudulent behavior.

After speaking with the associate there more about why more orders hadn’t been printed despite being marked complete, Joe apparently went into GMIL and “canceled” the already completed order, issuing a $0.00 refund, as outlined on the receipt.

To resolve this issue, I would like a DSM to reach out and discuss opportunities for improving these interactions. Additionally, I believe a coaching conversation with Joe would be beneficial to outline proper SOPs and familiarize him with the .com procedures.

I will never shop at this store again, and I would advise my Business Development Manager to avoid giving credit to this store if I ever choose to shop with Office Depot.

This was an opportunity for the company to gain another Business Select Member for all our future printing needs. However, Joe’s actions and behavior have squandered this opportunity and our business’s interest in pursuing...

Hi everyone, so my experience at the Clarksville, Tn location was great. Almost as soon as I walked in the door one of the managers (Michael) asked me if I needed help finding something because it was clear that I did. I needed two items and Michael listened to my extremely vague description and showed me options that fit almost immediately on arrivival in the isle. The process was smooth and didnt waste my time and the answers I recieved from Michael were direct and informative. I've shopped here one other time for resume paper and had a similiar type of experience so this customer service is consistent in my eyes. Thanks for reading everyone! 2021 EDIT. So Bryce is an extremely knowledgable employee. I had a specific problem with finding a calendar and he let me know that they carried academic calendars that started the coming month so it instantly solved my problem. Bryce also informed me i could have my COVID vaccine card laminated for free at this location. Really...

Office Depot/Office Max really surprised me the other day. I had received reward offers in the mail and so I used the one for ink cartridges. I needed all four colors for my Epson Printer so I selected one large capacity black cartridge and one box that contained the other three colors. A worker was stocking the shelves and he asked me if I needed help. I said I was good, but he asked to look at what I had selected. He then picked up a 4-pack that had all the colors I needed. It was about $10 cheaper than the two separate items. I was even more surprised to learn from the lady cashier that I could register for reward credit when I return spent cartridges. Since I keep everything, I'll register soon and take all of my used cartridges for recycling. I expereinced TWO EXAMPLES of EXCELLENT customer service in less than 3 minutes! Thank you...