Auntie Anne's — Restaurant in Clearwater

I am writing to express my dissatisfaction with the service and product quality at your countryside mall location for the second time. Despite having four staff members on duty and only a minimal line of customers, the wait time was unreasonably long. Two employees were distracted, interacting with individuals who were not in line, which further delayed service.

Moreover, the food quality was substandard. While my cinnamon pretzel met expectations, the pretzel hotdog was overcooked and dried out. When my companion returned to address this issue, she was offered mini pretzels that were also burnt. Subsequently, she requested a refund.

However, the refund was processed incorrectly, and instead of receiving a refund to my card, another card (ending in 1457) was refunded. When we brought this to the attention of the staff, they insisted that they had refunded the correct card and were unable to locate my card in their system. Despite this, my account was charged $13.78, and I have not received a refund for the pretzel hotdog.

This experience is unacceptable, and I am seeking resolution. I expect a full refund for the erroneous charge and assurance that steps will be taken to improve service and food quality at this location. I will be contacting corporate to ensure this matter is addressed appropriately.

Thank you for your attention to...

I am very frustrated with this location. On the menu they have large cups and small cups for nuggets. The large is .80 cents more. They only sell the large because they want to make more money. They used to give me the small cup, then they said they couldn’t a few more the ago. 3 weeks ago they said they got in trouble and have to offer the small cups again, I went in today because I’m a store manager of a different store in that mall, i asked a girl at the register for a small cup of nuggets. She explained that they only offer the large. I told her I’ve been coming here the past few weeks and I was told that you guys have to offer the small cups again. She told me it depends who helps you. The customer service is awful and the inconsistency is even worse. I spoke to assistant manager and he told me, yes I could sell you a small cup of nuggets and when I told him the girl at the register said no he said the same thing.. it depends who you ask. I shouldn’t have to argue with them once a week about selling me a small size instead of the large. They are doing this just to get more money out of customers and for the store. Not cool or ok!!! This location...

Ordered regular salted Pretzel. They gave me a chemical-tasting pretzel that was way too moist and strangely cool. I took one bite (too eagerly swallowed) realized something was wrong with it, returned it for replacement. They gave me "bites" instead, which tasted okay. Within minutes, I was vomiting for the first time in 16 years, right in the trash can in front of their store as they watched. They threw the rest of the batch away and gave my wife a water for me. We threw away the rest of both our orders (she had originally ordered bites) and just left without apology or refund. Favorite mall treat ruined, probably forever.

2 years later edit. I still can't smell this place without remembering this experience and I haven't eaten (or wanted) a soft pretzel (or vomited for any...