Chick-fil-A — Restaurant in Cleveland

As a CSU student, I go to this Chick-Fil-A a lot. I try to stop by here when I don’t have enough time to sit down at the dining hall. I want to grab just a quick Cobb Salad and head to class. Seems like a reasonable request right? This place doesn’t think so.

EVERY time I’ve been here, I have waited at LEAST 20 minutes for my order. I went there today and waited a whopping FORTY MINUTES for a single Cobb salad. As someone who has worked at a Chick-fil-A for 4 years, I know that Cobb salad’s are pre made besides the chicken that they serve hot on top. There is no reason for this to take 40 minutes, because even if they had no nuggets, they take 5-7 minutes tops to make.

And you may be thinking that they are understaffed, but you would be wrong. There always seems to be more people behind the counter than there are at a regular Chick-Fil-A, and most of them are just standing around and watching your food get cold on the counter because nobody wants to run it out.

If there was another fast food place I could use dining dollars on, I would go there and never look back. This place sucks. If you aren’t a student with dining dollars, don’t waste your money when you can go to a restaurant and wait the same amount of time, but your food...

It’s your standard fast food place on a college campus. The self service kiosk are nice and take the hassle away of people talking and taking forever to order (still people take a long time to order even tho it’s literally nuggets, fries, sandwhiches). The call out order operation is nice and it makes getting your order for what you ordered an effective way of eliminating confusion and getting orders correct. The food is standard chick fil a quality and friendly workers. Areas to eat if you want to eat in the chick fil a food court area is lacking in sanitation and cleaning. There are plenty of other areas to eat at throughout campus however I do think this should be addressed by whoever the supervisor is at this stand. I am an Aramark employee so I know how to run operations and this could be solved...

Been here multiple times at different times of the day since this location has recently opened. Employees are incredibly rude. The tables are always gross and never cleaned. Our orders take a long time to be completed and most of the time we are missing items. Which I'm not even sure how that's possible since everyone puts their orders through the self service kiosks... Half of the instances I've been here the credit card machine doesn't work and the staff puts no indication of the issue. Very disappointed since it's been so long of a wait for this...