Hell's Fried Chicken — Restaurant in Cleveland

Came in to get some late lunch, around 3:15pm. They were not busy. 3 employees were working. Service was subpar. The employees seemed to care more about their conversations with each other than assisting customers. I ordered the #2 combo which comes with 3 tenders, a drink, a toast, fries and one sauce. Also ordered a chicken thigh a la carte. They almost forgot to give me the thigh. One somewhat redeeming quality of one employee was that he checked the box and realized the other employee did not pack the thigh with the tenders. I got back to work with my food and found out they DID NOT give me my sauce!! I wasn't about to walk back there seeing as my lunch was already half way over. I was pretty disappointed. Who wants to eat chicken tenders dry, with no dipping sauce?! Curly fries tasted like they came frozen and the restaurant just heated them in the fryer. Tenders were lukewarm. Toast was just a regular toast, NOT Texas toast!!! (Another disappointment) For the amount of time I waited for my food, I expected everything to be hot. Unfortunately, only the chicken thigh was hotter compared to the rest of my lukewarm meal. Will not come back to this place. There are so many other chicken tenders restaurants to choose from. I feel like they charged more than say Cane's and Guthrie's but the quality is...

Despite this place advertising itself as a korean fried chicken place, it is not. I was expecting it to be similar to bonchon, a south korean based fried chicken franchise that has a location in Seven hills, OH and extremely dissapointed that it was not what I expected it to be. I'm not understanding the pictures posted online of the sides and chicken that is not on the menu when you walk in. I wanted actual drumsticks. I also paid for an extra wing and did not get it despite asking them if the extra one is in there. The importance of checking your food before you leave especially with how much they were rushing in there.

Also, what is with the arby's fries for the side of fries? If I wanted that, I would go to arby's or a run of the mill american burger resturant. The fried mac and cheese is cheap mac and cheese compacted into a little triangles. The bread is ok, but again there is nothing here that makes this restaurant unique. I can go to much better places for the same thing. This is basically another popeyes with a couple of asian sauces mixed in. No actual korean sides? You could have at least did kimchi or pickled radish and americanized it up into something more suited to the taste palate of the locals....

Hell’s Fried Chicken is aptly named, since eating here felt like divine punishment. The first thing I saw when I opened up my little cardboard box of horrors was their “toast”, which is a hot dog bun. No joke- it is a literal greasy hot dog bun. It tasted like oily packing foam, and my body did not recognize it as food. The coleslaw was a soup of rancid mayonnaise which instantly activates the gag reflex. The chicken tenders were a good size and hot, but flavorless and 40% oil by weight. If you wrung them out like a dish rag you’d probably have enough oil to fry another batch. The garlic-Parmesan dipping sauce was an acrid concoction consisting of an obscene amount of garlic mashed in butter. The curly fries were the least offensive offering, but they too were desperately in need of seasoning. Iced tea tasted how mop water smells. Overall, it’s rare that a restaurant manages to execute every aspect of a meal poorly, but Hell’s does so with gusto.

As an aside, this place was packed with college students. This troubles me. Did they choose the worst restaurant in University Circle as an ironic meeting place? Are they under duress? If anyone knows,...