Jack in the Box — Restaurant in Cleveland

(They did absolutely nothing to resolve the issue, management is a laughing stalk, after repeatedly stating my issue to the store manager and stating directily who was involved and what was said, she refused up and down to look at cameras to verify what she was told , only repeatedly stating that she would talk to the employee and ask her what happened. Nothing more. Horrible location, havent been back since. Happily so) Absolutely appalled with the night shift staff of this location. Any time I order chicken at night, a woman proceeds to yell if she isn't the one taking my order, as if we can't hear her yell and cuss in disgust with the simple fact that we ordered chicken. I ordered 50$ worth of food 3 nights ago, got to the window and handed a card to her, she told me the total after my card came up short. I offered her another card to complete my payment in which I was told " we can't accept two cards", I explained that cards were all I had, proceeded to ask if she could refund what was spent, and ring it up on a different card. I was told no. Proceeded to ask if she could just re ring my order, was told no, and that it would cost jack in the box money and mess up their inventory. So after my payment was refused I every way possible, we said okay, we can't eat here I guess, and left. Coming back last night we are told that management told her to refuse us service because we were rude. We are the most polite customers drive through could ask for, we go as far as to shut our truck off when ordering food as to not make it too loud for the servers to hear or work. We asked politely in every manner possible for another way to pay, and was refused service twice now. I have took this to social media and will proceed to take it to headquarters and daytime management. Would love a response and explanation. The blonde woman working at night who was involved with all of this is the most disgusting appalling employee I...

If I could give this place zero stars I would but unfortunately I can’t so I gave it the minimum I could we came here and ordered we gave the worker at the window a few dollars in ones and a big bill to break she gave us the big bill back and said sorry we can’t break this but kept the few dollars we had given her then asked for the big bill back and gave us the improper amount of change back and immediately after the handed it to us I counted it and when I said they gave us the wrong change they said oh really? Then walked off and had to have someone else tell us to pull forwards then as we waited for 15 mins the manager had came out and asked us if we double counted the money I said “yes we have several times and I counted it immediately after she handed it to us so there’s no confusion she did give us the wrong change” she proceeded to say “let me go inside and look at the footage bc idk” after we waited about another 15-20 mins then came back out side and said “theres nothing we can do maybe you should call the number on the recipe and maybe they’ll help you” I said “no you can give us our money back and you can have the food bc if your not gonna give us the proper amount of change then we’ll go somewhere else if you didn’t have the change for it then don’t accept it” and the manager still just sat there and smiled and said we were somewhere in the wrong and that we should still call the number for help then said she’ll call her supervisor and stuff we waited another 10 mins and she then had someone else!!!! Come out and give us the proper change! And when we asked for a corporate number she shrugged and said no! and still walked away! I hope corporate sees this review bc im sure that they’ve done this more than once and it needs...

Sorry excuse for customer service, no infact the worst customer service I have ever experienced !! To make a long story short the person attempting to take my order was very rude and had a attitude, when I called him out on his poor customer service he said bye 👋, he refused to speak to me in a kind manner, literally said your momma at one point, refused to tell me his name when I said I would report him, threatened to call the police if I didn’t leave, then lied to not only me but a friend when we called on 2 separate occasions to get his name, he not only told us both he was the manager but gave 5 different names of the supposed staff member that was rude, said he couldn’t remember who was working, and told us he would take care of it so we didn’t have to call anyone else! If I could give negative stars I would!! I will not say that I did not raise my voice because I promise I did but only in response to the outrageous, childish, ridiculous and most of all extremely unprofessional attitude I was receiving 😡😡 I will never eat hear again, I hope that something is done to correct your sorry excuse for customer service representatives, in the meantime I will do my part and educate people on my experience with your locations and attempt to get in touch with an...