Jimmy John's — Restaurant in Cleveland

If zero stars could be given this location would have it. My sister-in-law was at the hospital giving birth to twins and hadn't eaten from 4am that morning until someone else delivered food about 8pm or later that same day. An order was placed about 7:15-7:20pm local time and not 10-15 minutes later a call was placed saying that they were "out of bread" and cancelled the order. The next day my mother-in-law had ordered from the same restaurant and found out that Jimmy John's had in fact NOT run out of bread, but in fact that the workers/teenagers were unwilling to deliver food to the hospital 30 minutes before closing and gave a terrible excuse as to why my family couldn't eat dinner that evening. If you're not going to deliver the order do not allow online orders to be placed close to closing time. It took another hour for food to be delivered from an...

Weird experience in customer service. I ordered a #4 and waited about 15 minutes. They were busy and there was quite a line. Usually they are pretty quick, but the clock was ticking, and I had to get back to work. Besides, it's always a good idea to check after some time in case your order might have been missed. Standard stuff. So I politely asked, "Probably be a few more minutes?" The kid making the sandwiches exploded. He went on about that I couldn't see how busy they were? Really freaky. I said, "Whoa, friend. Just a simple question, didn't mean anything more." Sandwich finally came. A lot of raised eyebrows from the customers. No other words spoken, just slapped the sandwich down. Really not cool. I am disappointed at the poor lack of training to politely respond. Maybe, "Hey, so sorry. I got your #4 in about 5 more minutes" would have been...

If I could give 0 stars to this location I would 1st of all I ordered two 6" ham an turkey sandwiches for my 6 an 8 years old daughters I understand they only have a ham sandwich or a turkey sandwich but if you purchase one of each can you not split it up between 2 children On top of all of that my youngest got just a turkey sandwich with spicy mustard on it I don't think that is proper for children All these young folks wanting extra money for the job they do but they cannot do the job simple instructions was to put half ham an turkey on one an same on the other mustard on one mayo on the other.got met with attitude an got a turkey sandwich an a ham sandwich with spicy mustard for a 6 year old .. my sandwich was fine . but wont be my go to sandwich shop...