Zero stars. Absolutely terrible service up to and including the owner.

We had a party of 12 which we tried to call ahead and the set a reservation for but they denied to take our reservation. The. When we got to the restaurant and put our names in, they told us it would “only be a couple minutes” but failed to come get us when the table was set. They also had plenty of open space in the restaurant, so no need for a wait at all.

But the real issue came in when only three of the 12 meals came out in a fair amount of time. The second round of only 2 meals came out 25 minutes later from the first set. Still leaving a majority of the table without food.

Then after addressing the issue with staff they said they will go assure the rest of the food was to come out. And that was still pieces at a time. Ultimately, the last item, coconut shrimp and onion rings, (two items that take three minutes in the deep fryer) came out an hour and forty minutes after the first set of food, not just after when we placed the order

Once all good was out, it was agreed upon that the Alfredo pasta, raviolis and chicken sandwiches were poorly cooked. The shrimp on the salad was under cooked. Mash potatoes were industrial powder bagged potatoes.

Meanwhile the manager, general manager and owner all walked back and fourth from our table and was aware of the issue but failed to address it or attempt to help their kitchen staff or waiting staff. A failure of leadership and poor moral character.

Once it came time for the bill, the entire table was disappointed and disgusted with said meal that took three hours. The my first offered to cover the drinks…. But soon realized that wasn’t enough. Then said the food that came out pat was free. I’ll be honest, I wasn’t satisfied with that either and asked to speak with the general manager while the owner literally sat in the table next to us the entire time. They then offered to comp the meals that came out last. When I asked politely to speak with the owner, they called security and had them surround me as if I was being violent or a disturbance in any way which I was not.

While speaking with several servers and security members, they stated that they very often receive complaints of service and terrible timing.

While speaking with the owner himself, he admitted that this is typical service and that he is okay with the service that his business puts out and the way his managers treat customers. It is a shame since our server was polite and had to be brought down by the owner due to his lack of customer service.

Ultimately a member of our party agreed to just pay the 1/2 discounted bill so we could walk out. After being treated a rudely, surrounded by security and severed disgusting food, that was more than generous. I’m not one to complain but I couldn’t pass on this opportunity to make sure this establishment is said to be what they are.

And a spit in our face out the door the manager offered a discount coupon for our next visit which we turned over to another poor customer that was stuck waiting for food from a disrespectful establishment.