Music Box Supper Club

I have been coming here for many years. I’ve even been a VIP member in the past. It’s a great venue to see live music. The entertainment they have is very diverse and the sound quality top notch. Location is convenient, located near major highways and roads and the view next to the river, stunning. With all the positives, it saddens me that the service has gone downhill over the past year. No longer are there any familiar faces with the wait staff. There never seems to be enough people working the tables. The few that do can’t keep up with the number of tables they have. I was just at a sold out show in the concert room. Show was to start at 7 pm. We arrived at 6 pm. Our waitress finally came over to take our drink order at 6:20. No biggie, we knew it was busy. Also ordered food at that time. 10 mins later drinks arrived. Waitress seemed to vanish. Food from the kitchen was being run out to surrounding tables by runners. 7:40 pm we still didn’t have our food and the band was well into their set. We flagged a runner down who checked on our order and had it out within 5 mins. Still no waitress. Band took a break. Our drinks were long gone and I was just getting ready to go to the bar when the waitress appeared. She took our order for refills. No surprise, they never showed. We didn’t even have water which should have been brought as soon as we sat down. Getting close to the end of the show, our waitress appeared. When we told her we never got our drinks she looked surprised. Asked us to repeat what we wanted. I said I didn’t want to have to wait again for a drink and to never mind. She was kind enough to bring us some water fairly quickly. The show ended and we grabbed our coats but then realized we hadn’t gotten our bill yet. We only had to wait a few minutes for her to check us out fortunately. I hesitated to write this review as this has always been a favorite place of mine but we had a very similar situation the weekend before at one of their brunch shows. We had the same waitress and same issue with service or lack of. The only good thing was that since it was a buffet, we were able to get our own food. Management really needs to get a hold of this and fix it.