Music Box Supper Club — Restaurant in Cleveland

I have been coming here for many years. I’ve even been a VIP member in the past. It’s a great venue to see live music. The entertainment they have is very diverse and the sound quality top notch. Location is convenient, located near major highways and roads and the view next to the river, stunning. With all the positives, it saddens me that the service has gone downhill over the past year. No longer are there any familiar faces with the wait staff. There never seems to be enough people working the tables. The few that do can’t keep up with the number of tables they have. I was just at a sold out show in the concert room. Show was to start at 7 pm. We arrived at 6 pm. Our waitress finally came over to take our drink order at 6:20. No biggie, we knew it was busy. Also ordered food at that time. 10 mins later drinks arrived. Waitress seemed to vanish. Food from the kitchen was being run out to surrounding tables by runners. 7:40 pm we still didn’t have our food and the band was well into their set. We flagged a runner down who checked on our order and had it out within 5 mins. Still no waitress. Band took a break. Our drinks were long gone and I was just getting ready to go to the bar when the waitress appeared. She took our order for refills. No surprise, they never showed. We didn’t even have water which should have been brought as soon as we sat down. Getting close to the end of the show, our waitress appeared. When we told her we never got our drinks she looked surprised. Asked us to repeat what we wanted. I said I didn’t want to have to wait again for a drink and to never mind. She was kind enough to bring us some water fairly quickly. The show ended and we grabbed our coats but then realized we hadn’t gotten our bill yet. We only had to wait a few minutes for her to check us out fortunately. I hesitated to write this review as this has always been a favorite place of mine but we had a very similar situation the weekend before at one of their brunch shows. We had the same waitress and same issue with service or lack of. The only good thing was that since it was a buffet, we were able to get our own food. Management really needs to get a hold of...

Seen many a show at the Music Box. Saw Dark Side of the Moon - The Pink Floyd Experience, and had a disturbing encounter.

Fist off, the band was amazing! They never disappoint - even given the awkward confines of the Music Box, such as the minuscule stage, no room to dance, and the inability to have their background visuals and lazars.

We chose to sit at a table toward the back far left of the stage - table #401 - one of the only tables with some room around it to dance.

The waitress for that section was visibly angry that we weren’t ordering dinner but were ordering water and drinks. She paused and looked at us, then told us she wouldn’t be serving us and that we could go get our own water and drinks at the bar! Although, several friends had tables scattered around the venue who we had dinner with earlier in the evening, whose wait staff didn’t have an issue with them not ordering dinner and served them beverages, happily. Her rudeness was beyond belief! I’m a nurse who wakes at 3:30 am for work. Dinner time for me is no later than 5pm and that’s when I was hungry. The show wasn’t until 8 PM. I would have probably ordered appetizers at some point, but her obvious anger and refusal to serve us prevented that!

Then, when we were dancing by our table, in the meager open space - because, let’s face it, TMB are vampires when it comes to cramming more tables into a space then is humanly possible so as to eek out as much profit every square inch of real estate would allow - the wait staff, including Ms Rude, kept rushing past to serve others, barking, “excuse me!”, every time they pushed past us! At the break we all went to the restroom and coming back, our table had been cleared of full drinks! Ms Rude blamed the bussers, and told us to go tell the bartender the bussers took our beverages. Of course they needed confirmation from Ms Rude, whom they intercepted and inquired about this event. I don’t know what her problem was, but she should have just gone and made the correction herself, in the first place!

I emailed and called corporate to complain, but of course, no response.

Sadly, I’ll...

Music Box hosted among the worst events I have ever attended.

I cannot recall a single instance in which I have complained about the service of a bar or restaurant, either publicly or to the staff. Sometimes service is more attentive; sometimes it is less so--that's a fact of life, and usually everybody is trying their best to provide a good experience.

Not so at Music Box. I attended an event with around 250 people. I was served at the bar twice. The first time, I waited around 30 minutes. The second time, I waited well over 45 minutes. The bare majority of my time was spent standing at the bar. Knowing the hosts (and the price), I am certain that Music Box was aware of the number of people. Yet there were only three bartenders during most of the event. People stood at every inch of the bar, and there was no rhyme or reason to service. Once Music Box realized that many guests were standing for a better part of an hour, they could have organized people into lines, but instead the event was chaos, with people standing at every inch of the bar in desperation. The bar even declared that no mixed cocktails would be served--I cannot imagine how much slower it would have been if they had provided a true bar experience. The bar should have been properly staffed in preparation for the event, and the venue should have adapted to serve patrons in an orderly fashion. Instead, I, and my fellow attendees, spent nearly the entire event standing at the bar. I was served twice.

If you are planning an important event at which you want you guests to mingle and enjoy themselves, I could not more strongly recommend against Music Box. I would not host an event here if it were free--I would rather my guests spend an evening at home than have them attend an event here. I hardly saw my fellow attendees out of fear that should I divert my attention I would lose my once-an-hour chance to get a single drink. (Of course, I do not blame the hosts of the event that I attended, who could not possibly have predicted the collapse in service and organization at...