Baskin-Robbins — Restaurant in Clovis

So I rarely write reviews, unless of course I've had a pretty horrid experience. On the 31st of August I went in with my family. It was kinda busy, busier than I've seen when I usually go. I order a blast (milkshake thing). Anyways that doesnt matter much. What REALLY bothered me was when I was asked what I would like, I said hello with a smile and was polite, I took a quick moment to make my final decision, placed my simple order of one item and immediately caught sight of the girl behind the counter (glasses, maybe 5'3 or shorter, brown hair in a ponytail) expressing annoyance with my very simple order by rolling her eyes and doing a sassy 180 and dropping her shoulders to sulk. After that I watched her like a HAWK! trying to see if it was a misunderstanding... and it was not. The Togo girl came over to help with the line, and was in the process of making a coffee blast, the girl whom took my order was talking to her, showing attitude the ENTIRE time! But what really put the icing on the cake for me, was when she came back to ask if whip and cookies on top were fine. At this point I was pretty upset, but still responded with a yes, and thank you. What happened next? A subtle sigh, shrugged shoulders sassy 180 turn and believe it or not. The employee actually did a smirk face while sticking out her tongue and rolled her eyes, the disrespect was real. Especially because she did it right in front of me, idk if she thought that I couldnt see her, but it was not ok, and I did in fact see her. Dont assume I that someone can't see you making snooty faces if your showing half of your face! In the direction of the customer. It's not very smart on their part. I'm not a confrontational person, I rarely write reviews, but I made sure to tell her that, "I hope you have a better day considering you dont seem to be having a good one." She responded "yeah it's a lot of people" and I ended it with, "yeah, well at my job I deal with THOUSANDS of people, drunk people, very annoying people, I get it, but at least show decency and put a smile on your face." Then I grabbed my shake, gave her a sassy turn and walked away. I work in the official merchandise business for famous performing artists multiple different genres, Im the one that deals with the fans and makes sure to get the sales, it's my job to make sure that no matter what I give them a good experience even though I'm working 12-18 hours. You dont deserve to be in customer service. We all have bad days, I get it. But your job is your job, you dont have to like it, you just have to act like you do to the customer! Show the customer that they matter. I will be back, not because I enjoyed the service, but I can be difficult on purpose and will formally complain about her top three manager or owner if anything like that happens again. #CustomerIsEverything #ItsIceCreamNotRocketScience...

“ABSOLUTELY THE WORST BASKIN-ROBBINS I HAVE EVER SEEN!” Those were the words I shouted out as I left in complete disgust. Before you write me off as a malcontent, let me state that my wife worked as the manager of a Baskin-Robbins for many years and my two sons worked there part-time. Here’s what happened: I walked in at opening time and waited while the sole employee waited on a customer on the sandwich side for 5 minutes. I checked out the ice cream cake freezers and was surprised to see them empty except for two cakes. When the employee came over and asked what I wanted, I responded with “a small birthday roll cake with mint chocolate chip”. She said “Let me see if we have that in the back” and left for a few minutes. She came back saying “No, we don’t have it”, so I responded with “Well, what do you have?” She came back with a tiny round cake that was 100% ice cream and no cake. Disappointed, I said “I guess that will have to do, so when can you have it ready?” She asked “When do you need it?” and I answered with “Late this afternoon”, to which she responded they couldn’t do it. I was stunned because THEY HAD ALL DAY TO WRITE “HAPPY BIRTHDAY”! However, this apparently is MUCH too difficult a challenge for this store and its incompetent and/or lazy employees. I have patronized many BR establishments and NEVER HAVE ENCOUNTERED SUCH A LACKADAISICAL STAFF! AVOID THIS STORE AT...

Love the ice cream, however very disappointed with not supporting customers needs. My 9 year old daughter needed to use the restroom after eating her ice cream, only to find out that both restrooms said out of service. Then we see the staff member walk out of the restroom room, still shaking her hands as to finish drying them. I ask my daughter to check with the staff and see if she could use restroom because clearly the staff just used the restroom. My daughter said she had to go really bad and could not wait. The staff member stated to my daughter that there water is shut off. Very disappointed with this business practice because clearly your water is working. I will not support this business any further. My family loves baskin robins, so we will make the trip to the Herndon...