Sonic Drive-In — Restaurant in Clovis

Adrian brought us our food. He was quick to bring our mobile order, but only 1 of the three items. He stated that they were out of lemonade (for the strawberry lemonade), so we substituted with a cherry limeade. We were still missing our cherry coke order. As soon as he left, we noticed there was mayonnaise within the burger. (We ordered double cheeseburger, with bacon, ketchup, no mustard, no pickles.) So when he came back we had them replace the burger. (BTW, the digital menu kept saying Son was bringing us our order.) The second burger and first drink order finally came around, the burger had one patty, no cheese, no ketchup, and more mayo. When my wife went to the front to complain about the missing patty, cheese, and the addition of mayo again, Adrian scoffed at the fact that we expected another patty and cheese on our burger. You know, that double doesn’t actually mean anything, that the name cheese being in the burger is more a suggestion rather than a reality, and that the double doesn’t include mayo, you’d have to add it, which the app was very clear about not having it added. Adrian walked away denying our request and we got the manager Rose. She provided us a number where we can direct our experience.

All of this and yet my review has not included how they screwed up our other burger. We ordered a SuperSONIC Double Stack, which is supposed to come with 2 burger Pattie’s on a brioche bun, but their line cook put the grilled steak in its place, so there was very little actual meat in the burger. (Not the way Sonic had intended.) We also ordered a bbq packet, which they could not provide on multiple occasions. At this point, it’s the most trivial of complaints, but worthwhile nonetheless.

There needs to be some level of quality control at an establishment such as this, even if the bar is set low for a fast food joint. On this date of terrible service, 4/16/23, Yelp’s review for this location holds to a 1.6 stars out of 5. I want to emphasize how terrible this experience was because of Adrian. I would actually encourage some disciplinary action for this disregard for...

The Entitled sensitive children you have working at this location, refused my service accusing me of having an attitude in the drive thru! First off , when I drove up to the drive thru, I sat there a few minutes. No one greeted me or said I will be right with you. So I asked are you still taking orders. A man abruptly said we will be right with you! Second: when the girl took my order she rudely stated we are out of Hot fudge, so I asked do you have chocolate ice-cream? She said No, then I said do you have Carmel Sundays and she said yes! I attempted to order 2 Carmel Sundays. Then she stated she didn’t like my attitude and refused service. I was very taken back by this ! Terrible customer service! For one I talk very loud because I have bad hearing ! She never stated they had Carmel Sundays , it’s not on your menu ! I waited about 10 min and tried to call. A young man answered the phone stating he heard everything in the drive through. All I said, was you’re assuming I am the person in the drive through. He got so mad and started yelling at me and hung up on me! I will be contacting your corporate office! This treatment is Rude, unprofessional ! How do you hire such ignorant children! A...

I learn the hard way that if you want your order at a quicker spend than snail speed you have to go through the drive thru. I went with my friends we were on lunch and we just wanted food, we were on a 30min lunch. We only had a small order it was grilled cheese sandwiches, tots, and drinks. The thing is we waited 25 min and our food was not ready, I felt bad but we had to go and we had to cancel. It was bad because everyone that was there canceled their order I was not happy cancelling but we had no choice we ended up getting something on our way back at taco Bell drive through and we were late. Know that I reflect things, I think that they were making every single order at once because the lady manager came out and said so we made all this food for nothing. That was rude instead of apologizing for the wait. Well like I was saying instead of making all orders and not handing out they could have started to give out orders instead of letting them sit there I also think maybe they were short staffed but overall horrible frustrating experience, hopefully they improve service because I really like sonic. I also want to mention this happened...