Caribou Coffee — Restaurant in College Park

Caribou is my favorite coffee chain and since I can’t get it everywhere I try to take advantage of it when I’m in an area it’s at. Today I decided to go by this location before my connecting flight and the customer service was so great I just HAD to write a review. Both of the workers, Visa and Ashley, were SO incredibly lovely, attentive, and polite - a rarity nowadays in the service industry. The cashier (Ashley) even gave me 10% off as an apology for them not having oat milk! I’ve never been offered a discount for a product being out of stock before (and they even had a sign displayed stating they were out but I had overlooked it). Their friendly and polite demeanor was much appreciated and these ladies both deserve to be recognized for their amazing hospitality! Plus the coffee was awesome, as always. Thank you, ladies, for making my day - and making an amazing...

The lady taking orders was impatient from the start, didn't want to answer my questions about the drinks, and acted like I was stupid for not knowing the difference between a cold press and crafted press. Then I asked to change my order (before I had actually paid and left the counter) to a crafted press since that seemed to be more what I was looking for. What I received looked nothing like the pictures online (no milk) and cost almost $8. The cashier and the lady making the coffee were making faces at each other, seemingly rolling their eyes - the absolute worst customer service and made me feel terrible. I never take the time to leave reviews but this was such a disappointing way to begin...

Not the friendliest of folks working here. I only asked for a regular coffee, light and sweet, the request was acknowledged and said back to me and was given a cup of burnt black coffee.

It was scalding hot when I got it (which I'm not complaining about) but I didn't discover the mixup until I was at my gate down in E41. Went aaaaaaaaaaaaaaall the way back for my cream and sugar and was given lip, "you didn't order light and sweet, you said regular"

Glad I know not to stop here next trip...