Shane's Rib Shack — Restaurant in College Park

I usually eat at Shane's but with my latest experience I have no desire to waste my money @ Shane's or the I Hop in the Atlanta Airport. I had a problem with my order so I asked for a partial refund. The Cashier had.me waiting for over ten plus minutes. I question her again she said someone was coming from the back. They came and said they could refund my order because someone went home with the card. They went over to the I Hop and got a Supervisor name Carmeron. He came over he could refund my money. I told him the situation was unacceptable I've been waiting going on a hour it seemed to me. He looked at the receipt and said actually your recipient says you was rung up at 6:42 it's now 7:12 pm. He stood there and start showing the receipt two other cashiers saying look is this an hour. I was so embarrassed because he's doing this while other customers are waiting in line. I then told him to refund all my money back to my credit card. Bad customer service and bad management. My...

The staff was piss poor. Everyone was pissed off including manager. Not one employee could even smile. We came in at 7pm online says close at 11. No green beans overcooked corn scraping collards, mac n chz only had burnt edges on it.I asked along with the next 7 customers for fresh mac n chz and lady stated they would not make anymore for the night! After waiting for less than fresh food, I asked if I could try all the sauces and was told I had to pay for anything other than orignal!! I have worked in the food industry for over 15 years in management including 2 years at a Dickeys Bbq. If its on the menu you serve it to closing time. If a closing staff is more interested in closing 4 hours before close then they dont need a paycheck. I have heard nothing but great things about Shanes since we got stationed at Benning but I dont think I want to waste my hard earned money on.such...

On this morning 09/15/17 I stopped by the Shane's Restaurant to purchase scrambled eggs, upon arriving this is what I saw green looking dried up eggs, The manager Kiona was running the register and selling spoiled eggs I requested fresh eggs and was told it would be awhile they have to come from another concourse in which I responded I would wait, I waited over 20 min for the eggs and I approached the manager again for a status on my order in which I had to then change it to something different. There was no apology for my inconvenience nor did she provide the Ten steps to airports customer service policy. Please do better, my coworker just had return a bad incomplete smothered pulled pork sandwich the other day for a refund after trying to reach them for days straight at their listed phone number which is...