McDonald's — Restaurant in Colleyville

I went there and bought something with my reward points and when I got there my McDonald's app I guess had a glitch and never gave me a code but did charge me for the food. However I was explaining this to the supervisor or manager there and she was very rude and told me that was not her problem that, that was a problem with my app and that she didn't have an order in the system at all. This was at 3:03pm on a weekday after work. She was dressed all in black. Had no name plate and was a short and skinny lady. Very rude and so unprofessional the way she spoke to me. Never even offered to help me get in contact with McDonald's support so they can help me get a refund back. I really don't care if I lost my reward points and the filet o fish because of the glitch but the rudeness and how she treated me was unacceptable and uncalled for. After all I winded up having to buy my filet o fish combo and dining in. After I left I was able to contact customer service through the McDonald's app and they refunded my money for the fries and soda and added a the free filet o fish to my McDonald's app that I had lost because of the glitch. This lady is not trained on how to resolve problems at her job. All she knows how to say is: that's not my problem. When it really is when a customer buys food there. Thanks to the customers she has a job there because without customers she would be jobless. She needs to go home. That's where she belongs. Not managing or supervising...

I first came in to use the restroom and both stalls were dirty and the sinks were dirty and where you dry your hands was dirty there was urine on the floor and stains all over the toilet seats. There’s no chart on the wall to say when they came to clean. So then I said well, maybe the lobby is clean so I went to the lobby and almost every single table is dirty and only two people in here. Now I plugged my phone in and I’m watching the front counter while everyone is talking especially the lady that has a headset on that is not the manager. She ignored me when I came to the counter and I was just standing there at the register then about two minutes and she’s like can I help you and I told her I would like to order the cheeseburger on my phone, but didn’t know how and she said just scan it. Well I told her I didn’t know how to scan it anyhow, then she grab my phone and did everything gave me my phone back and walked off. I waited about two minutes. My burger was ready, but it was warm and cheese cold. One guy was in here at least 15 minutes, waiting on two drinks and didn’t say anything and then she finally asked him what he was waiting on if he needed to order or not. This place needs a lot of help. I was going to give this place a one star rating until she handed me my sandwich, and when she handed me my sandwich, she said thank you. I would love to have pictures on here, but I don’t...

Okay let me just start here at the beginning. I was with my fiance and his mom and we had to pick up his sister and immediately go to her soccer game at 12 and we were already late. So we went to this McDonalds and grabbed 4 breakfast sandwiches with hashbrowns and we open them on our way to pick up his sister and ALL OF THEM have buns that are ripped in half or missing a half. His mom called and told the McDonalds what was going on and they said that they would replace everything for free later after the soccer game. At around 3, we go back and get all of our sandwiches replaced for free and we order some nuggets and a few drinks. While we were waiting in line we see a fly buzzing around IN the cookie case by the register. INSIDE. A FLY. We get our drink cups and we go to fill it up with Coke and FLIES COME OUT OF THE DRINK FOUNTAIN. So we tell them and we GO TO A DIFFERENT DRINK FOUNTAIN AND GUESS WHAT. FLIES COME OUT OF THAT ONE TOO AND WERE SWIMMING AROUND IN THAT ONE TOO. Keep in mind there are people around us already eating and drinking. Not to mention the people in the drive through that have no idea whats going on inside and cant see whats in their drink because theres already a lid on it when they get it. This place was absolutely disgusting. It's legitimately a...