Was here with my sister to grab some lunch. Ordered veggie sandwiches with sautéed peppers,onions, and mushrooms. My sister’s sandwich had three small pieces of mushies, two tomatoes, and skimpy onions/peppers. She went up to request a little more mushrooms, as that’s the one thing firehouse has over subway. They literally gave her three more small pieces of mushrooms, COLD! Lol I found this funny, because it felt like the cook was basically telling her to bug off by doing such an act. My question is this: does a single sub on your menu, that has mushrooms on it, call for it to be cold? Chances are they are all expected to have cooked (HEATED) shrooms. When my sister brought this to their attention, the staff did offer to replace the sandwich. My sister denied, saying that she had already ate half of it, she had just wanted a bit more HOT mushrooms for the rest of the sandwich, but the insult had already been felt. We was given a card to speak with the general manager, to bring to her attention the situation, and maybe get some clarification (either for us, or the cook). The number we got just went to the store, where my sister was blatantly told that she was at fault for not telling the cook what temperature she wanted her mushrooms. What baffles me is, if the mushrooms are called sautéed, wouldn’t one assume they be served hot? Yes, they are precooked, but if not a single sandwich on your menu calls for cold mushrooms, then unless specified otherwise, one would assume they be hot when asking for more to go on a sandwich that had only three pieces.

This reflects poorly on the cook, whether that’s due to poor training or lack of passion for his job. This also reflects poorly on the management for shifting blame instead of taking accountability for maybe not having solid clarification on the standards the company should be upholding. Either way, the experience was lack luster, and made a hopeful lunch more or less a disappointment in all regards.

I certainly hope this experience highlighted some potential retraining opportunities for the staff, as it’s good to take something from all types of criticism. However, I know it’ll just be swept under the rug as a disgruntled, picky customer just trying to cause trouble. Either way, if your a future customer reading this review, make sure you tell the cook what temperature you want your mushrooms.