Pancheros Mexican Grill - Columbia Trimble — Restaurant in Columbia Township

We put it in a large catering order for a nonprofit event. In the past, they donated 300 burritos for free but suddenly made us pay full price. We still went through and ordered quesadillas and confirmed THREE times the quantity and time of pick up. When the pickup time arrived they said they did not have an order because they "didn't have our contact information" despite us giving contact information, calling, and emailing them. After trying to blame us for their shortcomings, we presented evidence contrary to their belief that we had not made the order or been in contact. We needed the food for the event so asked that they continue and they only discounted 15 out of 150 quesadillas. A 10% discount for forgetting an order for a large event and being hours late is infuriating! The quesadillas were fine but they are just bread and cheese so it does not make up for how bad they messed up. To other non profits or catering orders...

I can only speak on the food, as I ordered from DoorDash.

I had a burrito with Cilantro Rice, Steak, cheese, lettuce, pico and sour cream with Nachos and Queso on the side.

First things first, I've never seen or had black nachos before. But the nachos were crispy and the queso creamy enough to stick to the chip, but not so thick as to be jelloish. Very nice.

The Burrito was also wonderful, the tortilla was not soggy despite the nature of the ingredients, everything tasted fresh and flavorful, and the way it was folded at the ends meant no mess, even down to the very last bite.

Very well done, Panchero. This is a fantastic example of good,...

Since this Pancheros has changed its staff we no longer get ANY customer service there. We are no longer greeted at all, we wait at the counter for long periods of time before we are helped, one of the employees was actually wiping down the open food containers with a dirty rag. This place used to have a great staff now it is terrible. We have gone here regularly for a few years but from now on we will go elsewhere. Pancheros has permanently lost...