Tony's Pizza Palace — Restaurant in Columbia Township

The wife and I went in for dinner last night. FRIDAY NIGHT. They had one very young, very inexperienced server on the floor. We ordered a pitcher of beer and an app. Mind you, I have owned and operated several restaurants in my life, so I am sympathetic to how difficult the job is. The server wandered the floor with our appetizer, we finally called her over (10-15 mins have passed). No beer. I noticed a gentleman at the counter chit chatting with a customer doing basically nothing. I inquired as to our beer. Our server came back and offered us our beer in plastic soda glasses, I said I'd wait for the pitcher as it is a better deal. Appetizers eaten. No beer. I asked the man (who I now know is the owner or manager where my beer is. "We ran out of pitchers" he says. Now the place was kind of full, but no reason to run out of pitchers. So he took a dirty pitcher from another table and tried to bring me that. I refused and he got upset. So I told my wife we are leaving. Tony, or whomever he was got nose to nose with me in front of the whole restaurant screaming at me. Telling me never to come back to his place again. Yeah buddy, like I want to eat at a restaurant using dirty dishes. He then started to follow me to the car calling us names the whole way out. I thought I was going to have to defend myself and my wife. Mind you there were children everywhere in there and this guy was using every terrible word in the book. Obviously to young and inexperienced to run a restaurant. Not everyone is cut out for the job. I almost filed a police report but decided not to waste my time. The owner is rude, typical mid missouri tough guy who thinks he's some sort of gangster because his family opened a business 50 years ago. He'd get eaten alive in any real dining establishment. The appetizer was still ice cold, the marinara with the toasted ravioli was cold.... TERRIBLE EXPERIENCE. I usually do not waste my time on reviews like this, but this guy needs a reality check. Send his whiny ass to a real city and he would not make it a month. Also to note is that we ordered our pizza at the same time as the app and beer and it was still not out when we left. Last I knew a pizza oven at 500F will put out a pie in 7-10 minutes. He is a shame to...

When we walked in at 7:15 on a Monday night, we were the only table. We were given menus, and then we asked for a suggestion. She was not helpful but saying everything. We explained that we had never been here and it was our first time. Then we placed our orders. When the food finally came out we asked where our salad was that should have been served first. She went and asked the cook, he said he was too busy to make it. Then she came back and explained that it would be a minute because the cook didn't wanna make it so she would have to. What I don't understand is why she couldn't figure that out earlier instead of sitting in a booth right around the corner playing on her phone. She never stayed in view of the table to be able to see if we needed anything. Every second she got she sat in that booth. We had to flag her down to get to go boxes, at that point she had 2 other tables, which I'm guessing was too much for her to handle, because one of the other tables had to get up to ask her if she had time to take his order now. Then a while later, after we boxed our food up....we had to ask her if we could have our check now. Her reply "well, usually people just come up to the register and pay there"....we reminded her that it was our first time and we had no way of knowing. And she never told us. So, we go up to pay the bill and she asks us if we want to pay together? We said we don't know because we don't know how much the bill is. Her reply "oh, you want to know the total?"......nah, we just randomly wanna pay whatever without knowing how much it is....really? Not great service....not even somewhat good service......the food did taste good though. But the attitude from the cooks and the lack of service from the server.....probably NOT...

If your going to work in food be clean, professional and courteous! Especially treating people with respect and dignity while visiting your establishment, learning to lead and manage for some appears to be challenging. A matter of integrity and setting a good example while working in needed. Don't say hi to a guest and then talk about them especially this one! Nor is talking about other guests whom enter your restaurant apporitate either, be mindful of others and your treatment of them. Lead by setting a positive example and not demeaning others no matter how you feel about them or a classification of people and or a group! You guys don't know me but I know who you guys are..... I have been coming there since 1996....it was one of my favorite spots and most recommended.....not anymore. I used to love it. After tonight's experience I will never step foot in there again! When you think no one is listening or watching someone always is my friends. I walked out leaving my food on the table. Hey guy cooking wash your hands don't adjust your pants, wipe your face, touch your hair and or grab your crotch while making people's food and then on an open line! And then touch multiple food contact surfaces like the plate you put my food on or the prep surfaces! And lose the attitude! If you don't like cooking don't! You even forgot to make my food...... FYI I was the only customer in the place! And dude in Red shirt don't try to cover up the fact that the topic of conversations or jokes you think and verbage and the language you guys were using the whole time I was in there was ok cause it isn't! No matter what you say or think! I will tell...