KFC — Restaurant in Columbia

I wish I could give negative stars. Poor service and rude staff. Their signature move seems to be not telling you they are out of something, substituting something else that you didn't want without asking, then refusing to refund that party of the order.

I ordered my meal in the drive through. Then I paid and they had me pull forward. They came out with something other than what I ordered. I asked them to bring it the correct items and they said they were out. So I asked to get my money back for the items I didn't receive. The girl immediately got an attitude and told me they didn't do refunds. She continued to be mouthy as she walked away from my vehicle, but she said she'd get the manager. I waited for at least 5 minutes before I went inside. I asked where the manager was. The girl continued to mouth off and said the manager was busy. I waited for another 10 minutes. The manager came out with an attitude and told me they don't do refunds. He didn't care that I didn't get what I ordered. So he expected me to pay for items I didn't receive. Then he told me I'd have to call corporate. I called corporate and the guy basically just asked some questions. Then he said I'd get a call back from someone who could actually help. It's been a few weeks and I still haven't got...

At the drive thru I ordered an eight piece dinner with sides, for which I had a coupon. Their response was, “If you want chicken it will be 16 minutes.” If I want chicken? Did they think I might order a burger instead? At Kentucky Fried CHICKEN? I went ahead and ordered (my wife really wanted kfc). I was instructed to pull into a parking spot and wait for my order. Four other customers sat in their cars waiting, same as me. I went into the store after a minute and asked if I could swap the two wings for thighs. “We’ll see”, was the response. “You know, since I have to wait 16 minutes?” I bargained. Again, “We’ll see.” Now, they don’t have to do this swap, but I thought I’d ask. Back in my car the guy finally brings my order. “We gave you the substitute pieces like you asked,” he tells me. He was very friendly, though he wasn’t the person who filled the order. When I get home I discovered they swapped out both the breasts and the wings for thighs. I got two legs and six thighs, no breasts. After waiting for about 20 minutes total. What do you think the chances are I’ll...

We had a pretty terrible experience here as a family. We ordered our food the first time and the cashier was pleasant. He gave us a free drink which was cool only to find out on our own that the soda machine has no carbonation, also there was no option for water, only things with corn syrup. The food we got was sub par, the chicken in the Mac and cheese bowl was just crumbs from the fryer with only 1-3 pieces of actual chicken. We had to go back to get some sandwiches and the second cashier was very rude and wouldn't speak to us directly or make eye contact, she had to get the original cashier to come help us. On our second meal here my son pulled a hair out of his lil chicken. On top of all of this the store front felt gross and we watched someone else stand up and a piece of the bench he was sitting on just fell off. One star may be too generous here. They may do chicken right but nothing...