Had to share my recent experiences at this spot – definitely some room for improvement, and I hope they hear this.
First day, I spent 20 minutes in line, only to find out at the very end that they were out of a bunch of popular items like ribs, rice, and even stuff for bowls. It's a real bummer when you invest that much time and then can't get what you came for. A quick heads-up about shortages would make a huge difference for folks waiting. Decided to give them another try the next day, and good news, they had everything! But after another wait, when I went to order a half slab of ribs, I was told it'd be a 30-35 minute wait. I could literally see the ribs waiting to be cut! It felt really inefficient to wait that long for something so straightforward. I get that employees have rules, but a policy that makes you wait half an hour for a simple item that's ready to go just doesn't make sense from a customer's perspective. They really could make things so much smoother for everyone.
I won’t be visiting this place again. Two days in a row of inefficiencies….fool me once shame on me, fool me twice...
Read moreDoordash delivered two rib dinners. The meat was dry, tasteless and it did not come with any sauce whatsoever. The side dish for the first dinner was a double order of the brussel sprouts which were mushy and cold. The second dinner had a double order of potato salad and it was okay. Extremely disappointed. 2 weeks ago I ordered the mac and cheese with barbecue brisket on top and it was amazing! The only thing I can think of is they were getting ready to close in 45 minutes when I place the order so evidently they didn't feel like they needed to do any more cooking. I wished they had said they were unable to take the order because I wasted all that money. I'm not sure if I'm going to order for again or not. It will all hinge on whether I get a refund or if they replace it with duplicate...
Read moreThe first time I visited this year, as it had been a long time, I got just the brisket and it was a nice portion. It was a young man and they were closing and did not have much left. The second time it was a older man, he had the barbeque on his face as he is eating the food. The portion was very small. I don't know why I went back, this time he was belching and apparently has been eating all day. I asked for the brisket and a roll on the side. He made it a sandwich with even less meat then before.
I think he is eating and probably taking home more than he is serving. I feel he made it less since it was a sandwich.
Don't get high on your own supply, cause you are shooting yourself...
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