Brio Italian Grille — Restaurant in Columbus

I apologize for the lengthy review you guys are about to read. I'd like to start my review by saying Deja was a phenomenonal server. She understood our concerns and tried to fix it. My husband and I went to Brio for his first time last weekend. I've been 3 times in total the first 2 times were amazing this last time not so much. I ordered the risotto which tasted great I have no complaints. Our silverware were dirty with food still on them even after our server brought us new ones which was very surprising. My husband ordered the sausage penne pasta which was very underwhelming he probably ate about 4 bites and to give it a chance. I even tried it to make sure he wasn't mistaken and it was disgusting. It was very dry and very underseasoned we let our server know and there was 3/4 of pasta still left. Deja our server apologized and asked us what could she do to fix it. So my husband asked for a different dish which was a fraction of the price we were paying for his original dish. Maybe 15 minutes later the manager comes back her name was Ashley and she came back with the sausage and penne pasta dish that he had ordered and she told him basically that he ate majority of the pasta and there was three or four bites left and that she couldn't give him a different meal but she could take half off of the meal that he ordered and that if he ordered a different meal she would have to charge him for it. Although he explained to her that he had only ate 4 bites and that there was more of 8 to 10 by left and he asked her, are you sure that that's three bites to you? She's proceeds with well it's more like 6 or 7 which to us is more than half the dish left. To him it was a slap in the face because at that point or bill was almost $80 which would not have been a problem if the dish actually tasted good but it did not. After Ashley walked away with the dish and tell him my husband that she could give him half off the dish and not give him another dish which at that point he was frustrated so he said okay we sat and waited probably 30 to 40 minutes for half of our meal to be comped and nobody came back out to offer us the bill or to you know give their apologies or anything like that and I had ordered a Tiramisu beforehand before I even ordered our dishes and I still didn't even get that for another 30 or 40 minutes by the time my server came back with our bill we had been waiting for the 45 minutes she apologized because she was in the back arguing with the manager and kitchen staff that it wasn't right. We finally get the bill we look over it and of course to our dismay the manager only comps $5 off of his meal that was nasty and she told him right in my face while we were sitting there at the table that she would give him half off. So not only did she lie to him she made it seem as though he was trying to get a free meal and he wasn't he just wanted the issue made right. So the server took the receipt back and we waited another 15 mins for a new bill. Not a once did she show a pinch of remorse or empathy for what happened. What was supposed to be maybe a 30 minute lunch turned into a hour and a half of mess. I felt like we were profiled by Ashley and I know it probably doesn't mean much but we will no longer patron there because of how we...

Went to the Easton location for Valentines Day, I have never been so embarrassed to take someone somewhere. I almost never complain about anything especially at a nice dinner, but my dates entree came out incredibly cold and had clearly been sitting under a heating lamp for a long time. When we told the waitress she asked if we wanted a new entree or that one to be "refired or a new one" I said I would like a new one for her. They then mixed up the same food as you could see a bite out of the chicken from where we tried it the first time at the bottom.

Our waitress didn't bring out the entree after it being put in a microwave, some guy brought it out from the kitchen, and said "I promise the plate is hot, feel the plate its hot" no kidding, it was just in a microwave. No apologies from either at any point.

I absolutely hate withholding tips as I used to work in different parts of the service industry, but our waitress did not ask us how any portion of the meal was, didn't ask if it was better, and only came back once more after we got the entree back from the microwave.

She came back to see our two full plates and asked if we wanted boxes. We both said no to boxes and she took the plates without another word.

This shouldn't be a surprise as Easton has went very down hill in the past few years, but just wanted to put out a warning.

We went to Brassica directly from Brio and the people were 10x nicer, the ambiance was better, the place was cleaner and the meal was exceptional.

Proceed with caution going to Brio, I honestly think Olive Garden would have been a...

This is being posted because I was told corporate would reach out but I have not heard from them.

I am writing to express my disappointment regarding a recent dining experience at the Brio location at Eastern Shopping Center on Sunday, November 24.

During our visit, we encountered an unfortunate situation involving a large German Shepherd at the foot of my 85-year-old mother. Despite our attempts to address the issue discreetly, it escalated, and our mother lost her appetite. The assistant manager, who initially displayed understanding, mentioned the possibility of compensation.

However, upon contact with General Manager Bryce, the tone shifted drastically. Bryce questioned the validity of our concerns and asserted that, as it was a service dog, nothing could be done, dismissing our dissatisfaction.

This transition from a constructive conversation to feeling disrespected has left us extremely unhappy. We appreciate the assistant manager's initial willingness to reimburse, but Bryce's response and lack of clarity on the next steps have prompted us to reach out.

We believe there are ways to handle situations involving service animals more effectively, ensuring the comfort and satisfaction of all patrons. Our request for a full refund aligns with the initial commitment made by your assistant manager.

I trust that you will investigate this matter thoroughly and provide a resolution that reflects the high standards we expect from a restaurant like Brio. Your prompt attention to this issue is...