Flip Side Easton — Restaurant in Columbus

We came in with a larger party of 17 as our team was in town for a tournament. The wait wasn't terribly long, and we were seated at two adjacent tables, which was perfect. The service was great. The server was attentive, courteous, and was able to offer menu suggestions when requested. The food was delicious. We had several appetizers, burgers, and shakes. Everyone was talking about how good their dish was as we progressed through our meal.

The only real issue began when we were trying to cash out. Either the point of sale system software isn't great at splitting checks, or the server wasn't trained very well. Checks came out 4 or 5 times before a manager got involved, and even then, they still needed a few attempts to get it correct. This process took no less than 45 minutes.

I understand that mistakes happen. It usually isn't an issue. But I don't think anyone in our party (outside of me) would return due to the issues with trying to cash out.

If you're a party of 6 or less, I'd definitely give this place a try. They have a diverse menu that is very well put together. The prices are more than reasonable for what you get.

Edit in response to the restaurant's comment

I was trying to be cordial about the situation, but it appears as if blame is trying to be shifted our way. The second person to order asked the server if she wanted to know which people belonged together to help keep the tickets separate. She dismissed his statement and replied "I'll just take everyone's order and split them up at the end." We asked if she was sure and she said it wouldn't be an issue. Well, it was very much an issue.

Furthermore, at no point did we move seats during the meal or for the first few attempts of getting the checks correct. After attempt 3, people started to get up, gathering in between our two tables, to discuss the pure ridiculousness of the situation at hand. At no point did a manager stop by to apologize for the issue. She left that server alone to deal with it herself.

Ideally, this server would've been paired with another server to help out, or at the very least, been given help with her section. It was clear that she was overwhelmed. The manager on duty told me she asked if she needed help while we were there, but the server declined. I've been there. Being in the weeds sucks. It feels like you can't get caught up. Having attentive managers that step in and help certainly makes it better, though.

When you have 8 adults that are visibly frustrated standing in the middle of your dining room for a minimum of 30 minutes and a manager doesn't stop by to check on things, that says something about your FOH staff.

Please take a hard look at how you train your servers when to ask for help. Getting a manager over to a table at the onset of any problems often solves the issue and shows the guest that they're valued. It might also help to have more assertive managers that can spot an issue and step...

With SO many other Burger options at Easton, DO NOT GO HERE. Please carefully read below. If you have a toddler, consider another place.

It appears others had a similar issue like our experience upon reading the reviews. The 2 ladies at the Hosts station were incredibly rude. At the initial checkin we mentioned we had 2 kids (a baby & a toddler) with 6 adults. Told us about 15-30 minute wait. Checked on our table looking through the link that was given, even received a text our table was ready. Walked in, host acted like she’d never seen us before.

Once sat, we mentioned the need for a high chair. Again, the Host gave us the biggest attitude. Stating we never mentioned the kids. With poor planning on where she sat us, she said it wasn’t recommended to have highchairs due to a fire hazard. I understand this… but again, we mentioned 2 kids at first checkin. Once seated my husband could see the 2 Hostesses grumbling to other staff about our table. It seemed she gave almost everyone that checked in this same attitude. We were sat right next to their Host stand & could see everyone’s face drop when they interacted with her.

I’ve never understood poor customer service. I used to work in the field for almost 2 decades. If you hate where you work, do not take it out on your customers. Find another job. It’s sad how low the standards for even the most basic customer service is in some restaurants.

The only positive was our waitress. When she first greeted our table, she asked if we needed a highchair. She mentioned how we’d have to squeeze in order to not block the walkway. It’s amazing how differently the same situation was handled.

If it were not for the family that came in to town that chose this place solely by looking at the menu & seeing a GF bun with fun burgers, We would not have chosen this place. Our visitors order 2 drinks from the bar. It took until after we received our appetizer to get his first drink. Literally as our checks came they brought him the second. We had to politely ask to take it off the order. The waitress was understanding & took it off as a courtesy.

Food took 50 minutes. Some of the food came cold. Even saw a table of 4 leave due to the long wait for their food. We sat right next to the Host stand so we saw the whole thing go down. One of the patrons of the party was visibly upset & the Host actually smiled & said “Have a good night.” It was clear she knew what she was doing.

We will not recommend this place, & will...

We came to FlipSide due to the reviews online, however we were greatly disappointed by the service provided. To start from the beginning, we had a larger group that required two tables and when our server began taking our order, we asked if she would like to separate the orders by family (we had 4 families) due to knowing that it is easier to keep the orders separated for check purposes. The server immediately shared that it wouldn't be an issue and she would deal with that at the end of our meal. We proceeded to order our drinks, starters, meals and shakes for the kids. The drinks came out right away, however the first issue started when it took close to 30-40 minutes for the starters and the shakes to come out which were not right and needed to be fixed/updated.

In the meantime, we provided the feedback to the server and provided grace to her as she was trying her hardest to maintain our large group as well as two or three additional groups that she was responsible for. Then our food came out which I will say was good. we had a Shaun Burger, BBQ Chicken, and Kids Corndogs.

We unfortunately had to get our own refills because the server was so busy and the Manager did not provide any support to their staff. Lastly the final disaster happened when it came to getting our checks. I am not sure if this is a result of the Point of Sale being a poorly developed system or the server was inadequately trained on the system. This took no less than 5-6 attempts to get it right. We had to end up taking pen and paper, writing our own individual orders down for the server so she could go back to the point of sale system and entering the orders. Then she shared them with us to ensure they were proper before paying the bill. I want to call out that it was not until the the very end of the process before the manager came out to step in to help support her which in my opinion is a great learning opportunity for what appeared to be a teaching moment with the business. This added an additional 45 minutes to our time at the restaurant. We arrived at the restaurant at 4:45pm and did not leave until after 8:00pm. 3+ hours to eat dinner is not a fun experience when you have kids and I cannot speak for the entire group but my family not be back due to...