Celebrate Local - Shop the Best of Ohio — Local services in Columbus

This store has some super unique Ohio items and I’ve always loved going here for cute gifts. Unfortunately I won’t be back. I had a gift card for the store that I received over two years ago and had been forgetting to use so popped in while I was at Easton today and ended up buying a few items. The gentleman at the register was new and wasn’t sure how to run a gift card so asked another woman working for help. She stated that they had switched over to a new type of gift card since I had received mine and they had no way to tell how much money was left on the card. The gentleman asked if he could just deduct the gift card amount from my total which is what should have happened. However, the woman called someone whom I believe to be the owner and they stated they could only give me 15% off my purchase. You’ve now lost a lifelong customer over $20 because you, the company switched gift cards and now have no way to tell me the balance. Also important to note, there’s nothing on the back of the card that states there’s an expiration date so you should be honoring all gift cards from your store. That is terrible customer service and left a bad taste in my mouth. Moving forward, I’ll find other local shops to purchase gifts at instead of this one.

I"m editing my original 1 star review because after leaving the review the owner of Celebrate Local reached out and resolved my situation. She heard me out and offered to give me the full value of my original gift card in the form of a new one. I feel like Heidi genuinely cares about the business and took ownership of this mistake. Because of this gesture, I...

Wow, I am so disappointed because I loved this store and their products but their customer service is seriously lacking.

Last year they ran a promo during the holidays that if you spend $100, you get a $10 dollar gift card. My mother in law and I both spent over $100 dollars and it took 20 minutes for the employee to figure out how to activate the gift card. The employee called their boss, after telling me that their boss specifically told them NOT to call them while their off(ummm awkward.) The boss didn’t answer but eventually called back and walked the employee through the process. We each received a 10 dollar gift card... or so we thought.

I go to the store to redeem the gift card and the employee tells me that it is not authorized. I told her the story of last year and how I got them. She calls her manager, who again does not answer. Eventually she got a hold of her regional manager who said that I need a receipt in order to redeem the giftcards...

This was almost 12 months ago...no, I do not carry around 12 month old receipts.

She offered me a coupon for my next purchase.. are you serious? Unfortunately a coupon won’t come in handy since I won’t shop at a place with such terrible customer service.

So disappointed. I’m all about supporting local but I guess I’m going to have to do...

I worked with the amazing owner Heidi on curating a gift basket for my sister’s 40th birthday. They have so many beautiful, well made things at their store that it was hard for me to narrow down what would be perfect! I left it in Heidi’s hands, telling her about my sister and her family and she made some wonderful choices that would fit into their lives seamlessly. Seriously, if you are going to be sending a loved one a gift basket, instead of sending it through a big chain, shop locally. At Celebrate Local I was treated like a person, but more importantly, my sister was. I can’t rave about this experience enough. Thank you so much Heidi, it was a pleasure to work with you and your...