Chick-fil-A — Restaurant in Columbus

It's Chick-fil-a, so it's going to be good, right? I placed my order and deluxed up my chicken sandwich (adds cheese, lettuce, and tomato). The cashier gave me one of those order markers so they know where to bring my food when it was ready. I went to get some mayo and napkins. There is also a trash bin there. There were also some bags of supplies for the station just sitting there not put in their proper places. There were also.ants crawling on the counter. Not many, but some. I got my mayo and napkins and went to find a table. It's a Chick-fil-a, so it was busy. Before I got to a table I liked, the girl with my food found me. That was fast! I was so excited. I was hungry.

Well, how was the food? It did not live unto Chick-fil-a standards. The fries were not hot. I exaggerate, they were barely warm. Oh well, I really came for the the chicken sandwich for which they are famous. I opened the bun and found cheese that had not melted, making me think the chicken wasn't hot either. (Turns out it was warmer than the fries.) The lettuce was nice and fresh. The tomato slices were another matter. Why don't restaurants core tomatoes any more? No one wants to eat that. I would think it would have been better since they charge sixty cents for twenty cents of product. I put my mayo on and took the tomatoes and lettuce off (who wants lettuce with no tomato?) and took a bite. Man, that chicken was salty! Not so bad that I didn't eat it (like I said, I was hungry), but way saltier than it should have been.

On a final note, it was nice to see someone managing the seating area, cleaning up and what not. But, what about the condiment station? And the bathroom? The men's room was a mess.

One final note: how about getting that...

Ordered a meal in the drive thru, the nice team member read it back correctly and even offered a pup cup for our dog which was super nice! Then as I pulled up to where the two car lines merge another team member asked my name and read back the order which was wrong. I corrected the mistakes and she said she had to re-enter the order. I read the order again and turns out I was charged twice. I pulled up to the window to pick up my order and we were very worried about them getting the order correct so we checked the order in the car and turns out our order was still wrong. Really??? They got it wrong 3 times…. I asked the server for help in getting the order fixed and she could have cared less, and told me “we can’t take food back”. Well after being charged $48 ($24 twice) for our 2 meals I was very disappointed their “service” in trying to make it right. So today I stopped by to ask about the double charges and talk with a manager so I decided to give it one more try. Not surprising my order was wrong again. We used to love going to this store, we would go out of our way to order from here vs. the Morse rd. store. Not anymore, after a double charge and two bad...

I ordered a delivery through their app… the dasher contacted me because someone else picked up my order somehow and they refused to make it. It was my daughter’s birthday dinner and we’re on a budget so taking the loss of 60+ bucks wasn’t an option. They refused to cancel it so I couldn’t reorder through the app and ended up spending 80 on the same order from DoorDash directly to guarantee I would get their dinner. Aka I spent 140 on dinner once the night was over. The only thing the person could tell me over the phone at the store was that she didn’t know what to do and couldn’t cancel it. Wasn’t her fault she didn’t know. Management needs to address this issue. I’ve never left a review before on anything. This was my only option after trying to contact the store and spending an hour in support with someone from another country. All said and done I’m very disappointed. Worked in the restaurant industry my whole life and this isn’t cool. I also have to add that my dasher didn’t deserve to sit there and wait for my food for free. Because he won’t be paid for his time now. Everyone but chic fil a lost money here....