Update: *** First off it was way less than 50 ppl, it was 5 people already there, and we made it seven. The shake was basic. Stated the only thing worth it was the decorations. I’ve had better shakes from a gas station. UDF is down the street, as stated before customer service is horrible and they showed it below, and it’s been stated multiple times from other customers. Sad, you have to make time to respond to a wack shake shack because they don’t realize customer service makes the business continue to grow. The fact we traveled, spent 30 min looking for a place to part. Sent a chat message to inquire about parking before we decided to pay a meter. I left a tip before being served, I know better next time. When it doesn’t all come together your business won’t stand long. Now, let’s take a star back. Not even worth that, but I’ll bet they’ll tighten up after this post. Stop making excuses and sharpen up your customer service. It’s possible this place runs on excuses, so employees left too, or they left and never came back behind the entitled attitudes. It’s self-serve but the store has a tip jar. Why, when I’m serving myself. The store can’t even fit 50 ppl. Even if it was self-serve the server shouldn’t have came from behind the counter to deliver an order to a table.

Customer Service makes the experience not worth it. Your paying for the decorations, so pricing is not a complaint. Noticed the server bring the shake to one table, but we didn’t get the same service. Tables aren’t wiped down after someone leaves, noticed sprinkles. The server decided to bring the tray to my table and stated it’s due to the shake being messy. When in reality it’s to limit them from cleaning. No soap in the bathroom to wash your hands. Then they have signs requesting you to bring your trays and class up once your done. Honestly, take the time to make the stuff yourself by using icing to make the stuff stick, and have fun with the little one’s. Two stars is only for the decorations. You’re doing everything else for them.