Herencia Hidalguense — Restaurant in Concord

Although I was disappointed because i arrived there around 9am and the pancita was already gone. The food was great, it have good flavor a d taste. I had a consome and one pound of barbacoa with hand made tortillas and Cafe de la olla. When it comes to the food everything was just on point including the coffee. The place has a bar. It has wheelchair access too and bathrooms. It is hard to find a parking space. They let you park right behind another vehicle but if one is leaving you have to leave your food so you can go move your vehicle. I choose to park across the street because I don't like to interrupt my meal time. I definitely recommend it. I am going back to try the pancita, I was told that I need to get there at 7am. I gave two starts for services because our waitress was too busy chatting and made me wait for my tortillas for about 30mins and got upset when I reminded her that I was still waiting for my tortillas. By the time she brought the tortillas to me they were cold. Also they have regeton music which is very loud that was kind...

The menu DOESN’T have any prices… so you don’t know how much anything is. We ordered a huarache, we asked for sour cream and the server didn’t mention that it was $2 dollars extra for that. We had to let her know that she never mention an extra charge, and then she said that she is new… we ordered a drink and as you can see it was $24 dollars! The food is a 2/10, will not be coming back. Save your money and go...

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He comido aquí varias veces y no puedo negar que la comida es muy rica. Los sabores están bien logrados y se nota que hay buena sazón en la cocina. Sin embargo, el motivo principal de esta reseña es señalar algunos aspectos que, en mi opinión, necesitan urgente mejora.

La desorganización en el servicio y la falta de profesionalismo de las meseras es muy notoria. Entiendo que no es una franquicia ni un restaurante de alto perfil, pero creo que eso no justifica un servicio tan inconsistente. Sería muy beneficioso que capaciten y estandaricen la atención al cliente, porque la experiencia puede variar mucho de una visita a otra, y no siempre para bien.

Otro punto que me decepcionó bastante son los precios. $9 por un taco me parece excesivo. Entiendo que salir a comer hoy en día no es barato, pero este tipo de precios no se sienten justos, sino abusivos. Más aún cuando no hay precios visibles en el menú y te cobran lo que quieren. Pagué $15 por una sola flauta, sin arroz ni frijoles, y eso es lo que me ha hecho decidir a no regresar.

Por muy buena que esté la comida, no volveré. No se trata solo del sabor, sino de la experiencia completa: servicio, transparencia y valor por tu dinero. Lamentablemente, en este lugar siento que esos elementos no están...