TechStop - Phone / Computer / Game Console Repair — Local services in Concord

They put the same speaker in my iPhone 11 Pro Max. I understand that it had been almost two months by the time I came back, HOWEVER during my return visit, I found out that the speaker that was in my phone was the original OEM speaker and not a replacement like I was promised and paid $80.00 for. In my opinion, this issue is more of an business integrity problem than it is a service issue. When I picked up my phone the technician agreed that the volume was not as loud as it should've been and stated that it was the best that could be done with my 11 pro max because it was older. Overall i feel I was deceived by the TechStop technician. I ended up going to QuickFix in the Sunvalley Mall where they pulled out the original apple part and replaced it. When I explained this to TechStop they refused to believe me even though I had the original part in-hand and was told its My word against THEIRS.

TAKEN FROM THEIR RESPONSE "The speaker installed in your iPhone 11 Pro Max was the correct part at the time of repair." This statement is false as the speaker pulled out that I have saved is OEM and not...

This place is incredible. I called just minutes before closing with a full-blown PlayStation 5 emergency. The system had suddenly crashed with a blue screen, leaving my 13-year-old in full panic mode. Total nightmare.

Despite the late hour, the owner stayed open so I could bring it in right away. Not only did he put in a rush order to recover all the saved data overnight, but by 10 PM that same evening, he texted to say everything was back online. He sent us a picture to show us the screen was up and running and reassured us everything was working and it would be ready for early morning pickup.

The relief was real. Both my son and I finally got some sleep, knowing the PS5 was saved.

Throughout the whole process, I was kept updated, and the pricing was so reasonable I was even able to pay in cash and leave a well-deserved tip. This level of customer service easily deserves 10+ stars.

Huge thank you for going...

This is definitely the best phone repair shop within 15 mi at least. If you're on the fence on price or anything after doing research about what's in the area this is definitely the best option I'd advise anyone with phone repair needs to come to the store The employee working there was incredibly kind and helpful and informative. I initially went in for a phone screen replacement and he advised that I get the more expensive original screen instead of an aftermarket As soon as I got the aftermarket I realized he was completely right. The aftermarket ended up overheating and had a weird screen border. Instead of making me pay for both screens he allowed me to just swap to pay the difference as long as I did it within a week. And then realized what the new screen that the stylus was falling out and he said it was a simple fix and he ended up fixing the...