Tom's Crab Shack — Restaurant in Concord

I was a little cautious about trying this place. A bunch of mixed reviews. It didn't help that as we approached the door there was a notice on their health report score card that there had been a major violation.....Staff was friendly and had us at our table quickly. Not many people inside eating. The place was kinda funky but in a cool way. They allowed people to write on just about every wall in the place with sharpies or whatever they might have had to write with. The tables are covered with butcher paper. Menu was a little confusing at first but after a bit of study we figured it out. They did not have pricing on the menu so when you ordered you had no idea what it was going to cost. Dining partner ordered a diet coke and I ordered iced tea ,"sorry we don't sell tea," so i ordered a bottle water...Sorry we don't sell bottled water... :ok give me a diabetes in a can". Once the order was placed it only took a short time to get our meal. Here is what we ordered.. Crab Boil with Dungeness Crab...."Sorry we are out of Dungeness " ok Snow crab it is.....how about 1.5 lbs...Sorry we only sell by the pound.....so we ordered 1 lbs snow crab, 1 lbs shrimp, 2 corns, 3 red potatoes and 1/2 lbs sausage. GARLIC AND CAJUN SPICE MILD. Alright I have to say pretty good spice mix, crab and shrimp was fresh, potatoes were cooked perfect and sausage had a wonderful texture and taste. They forgot one of the corns.... The service was slow and no utensil were offered. We dug in with are hands and were confused as to what to do with shells.....we came to the conclusion just stack them up on the table along with the butter and cajun soaked napkins we burned through at a steady pace....we did at one point get up and find a waitress to get us a knife and fork. They supplied a set of scissor with a crab cracker built in...actually it was for gripping bottle caps and twisting them off ...but it worked! I never got another drink as staff would not make eye contact or stop by to see how we were enjoying our meal.We recieved the bill and I asked for a wet wipe, as I had garlic cajun butter dripping down my face and hands...."Sorry we are out of wet wipes" $65.00 For the two of us with plenty of food and a couple of canned sodas was a little high but the food was actually pretty decent. So to summerize.....It's messy eating, food was good, service was lacking , price was fair to a little high. No I didn't have the guts to ask what the food safety violation was. Will try again in the future and give...

I sure dislike that I had to tap a star to write my review. So pretend like you didn't see this star. The waiter Nick was so shy and acted like he was afraid to talk, the food was not pleasing at all. I never had to eat crab and lick the leg to get the seasoning, it's like I had a whole diabetic meal gone wild. My co-workers meals left them with a entire land of being speechless to the point that TRASH was the word they were able to say. Two of them had the boil shrimp and one had a bowl of heads only along with a few meaty bodies. And the other two could have bought the frozen shrimp and added prayers to cover what was missing on those joints. The fries and Corona were pretty good but hey how can you F those up. Before I could ask for a manager young Nick said that he wasn't the manager and he isn't there. So young Nick this must be an regular thing for this spot. So Tom you get 9 thumbs down and a middle finger up. Signing out your national...

This place was terrible! When we arrived the service was very … awkward we didn’t get asked our drinks we had to ask them for something to drink and the water cups weren’t filled to the top and our sodas were cans and we weren’t expecting that and we’re not told that. The menu was very difficult to order from and the crab was over priced ! When finally getting our crab my husband had huge crab legs and I had small ones and we ordered the same King crab legs so we split our crab evenly ourselves. The potatoes weren’t cut it was a whole potato and all we had were safety scissors so I didn’t even eat the potatoes. The only thing good was the sausage so if want some good sausage the yeah this is the place for you ! If your looking for a nice place with great crab for your money I highly recommend RAYS CRAB SHACK in Newark.I spent 120 on something I could’ve made myself literally , This was my first and LAST time eating here at Toms...