Taqueria Los Gallos Express — Restaurant in Concord

I'm a huge temper! I read reviews on a restaurant I want to eat at and I always give a very fair totally unbiased review after I have been somewhere. The one star was based on the probability that their food make have actually been good.

I walked in on a Monday evening and they weren't busy so I went up to the counter to place my order to go. I looked at the menu on the wall behind the counter as 2 women who worked there totally ignored me. No smiles, no hello, no would you like a seat, nothing. The one whispered something to the other, who I think was the cook since she walked back into the kitchen. I'm pretty sure she was telling her: "no eye contact remember? Do. Not. Make. Eye contact with her." Lol. Just joking.

After about 5 minutes one of them asked me if I knew what I wanted as she passed me by, I turned around and said to her as she kept walking, "I'd like to place an order to go." I continued staring at the menu in from of me as she kept passing me back & forth. I saw a sign that said they had Pupusas. Jackpot!! I was so excited. I've only had them once before at another place and I loved them. So that's what I was going to order.

I stood at the counter being ignored as she continued rushing past me as if she had more than 3 tables of singles, who by the way had all ordered the self serve taco bar! She literally never looked at me. Maybe she was having a really bad day or she hates her job, I have no idea. She just had a blank look on her face. Either way, it's really poor customer service.

I always give a second chance to a restaurant if the service was great but the food wasn't up to par, but if I go to a place that has outstanding food- if their customer service is terrible...no second chances from me.

I will not be back. There is no excuse for poor customer service. I grew up in a family where my parents owned 2 restaurants and if the customers gave them a bad review due to poor service, the customer was invited back for a free meal and my father would personally wait in them. That's true customer service!

A nice smile and greeting as you walk into a place can go along way (even get you a bigger tip$$) and when that is lacking in customer service- it can make or break a...

Always great! Not let down yet! Add comment: hi maria, I just saw your comment in response to mine. That was a very quick turnover of time that you responded and noticed, and that is rarely the case with any business so I have to reach out and commend you for being on top of your affairs to that degree. I don't think people realize all of the points it takes to run something, and keep it running. Into that I will say I hope you give yourself just as much credit for your abilities to stay open that she's so kindly extended to me as well. don't sell yourself short on the effort you are putting in because they are paying off although exhaustingly so, no doubt. In closing it is the little things like your response and the little personal touches that matter most to me personally, and the very reason why I will most definitely return somewhere. (Even if I had the worst experience in the world-but make no mistake that is never happened here!) Thank you again Maria and best regards to the future ahead, may everything go all the ways...

HORRIBLE EXPERIENCE.

First of all, it stinks so bad in there like sewage, it turns your stomach. My fiancee and I ordered 2 burritos to go. We sat down right at the front to wait for our order. We waited for 20mins and I finally went up there to ask why it was taking so long for 2 burritos and she said its been done this whole time. They only said the order in spanish and we dont speak spanish. She took my order down in english so I know she could speak english as she talked to me in english. As I was waiting for my food we made eye contact a few times and not once did she tell me my order was ready. HORRIBLE CUSTOMER SERVICE. So we left, brought our cold food home and started eating. TO TOP IT OFF, MY FIANCE FINDS A WHOLE HAIR IN HIS BURRITO!! We ended up just throwing away. I do not reccomend this place if you want sanitary food and good customer service!! I will never be...