Wingstop — Restaurant in Concord

Short summary: charged me for large fry when I said I didn't want it and didn't adjust order when I pointed out total was incorrect before I paid.

Cashier asked if I wanted large fries with my combo and I said, "No, I'll take the default size."

Cashier tells me the total and I pull out my calculator and say "that doesn't seem right, it should be X with tax."

Cashier says the large fries are more. I said "I said I didn't want the large fries."

Cashier says, "It's only 50 cents more." And I reply, "That doesn't matter, I said I didn't want them."

Cashier touches computer screen and says I can put my credit card in the reader. The card reader oddly enough doesn't display a total and cashier doesn't give me a receipt after it prints out.

Cashier goes to talk to someone and comes back and says I can have an additional dipping sauce. I say "No thanks I don't need one." He says I can have one of another flavor than the one I chose and I say, "No thanks, I don't want another dipping sauce."

Check my credit card statement and I was still charged for the large fry size upgrade I said I didn't want and cashier didn't adjust the order price even when I pointed it out before paying.

And to cap it all off, they gave me a regular size...

Incorrect Order, Delayed Service, and Poor Customer Care

Dear Wingstop,

I’m extremely disappointed with the service I received at your location. My online order was not fulfilled correctly, with half of it missing, and the pickup was delayed by 20 minutes past the scheduled time of 6:30 PM.

When I got home and realized half of my order was missing, I immediately tried calling the store, but no one answered. I was forced to drive 20 minutes back to the store to address the issue. When I arrived, the employee who had helped me earlier seemed confused and unbothered. After 20 minutes of back-and-forth between him and a coworker, my order was corrected, but still not fully. No apologies were given or any other incentive to make things right. I had to request the ranch sides that were supposed to come with the order because the employee clearly didn’t care.

This entire experience was unacceptable. I expect better from Wingstop as a paying customer. The lack of professionalism, care, and respect is outrageous. Please address this matter immediately and make it...

The cashier named Robert was very hostile and passive aggressive and made passive comments. My order came out to almost $100 dollars and I paid cash. I gave him a $100 bill and he could not break it so I had to get other bills. I did not receive change. Waited almost an hour for my order. We finally get our food and I had purchased a large tub of ranch along with others. When I checked my bags it was no ranch. Robert then proceeded to only give us 5 small containers of ranch and said it equaled up to the cup size. I asked for the cup because I could tell 5 small containers did not equal up to a full cup. He confidently said yes it did in a rude tone so I poured all 5 and it did not even equal up to halfway. So he gave only 2 more and it still did not fill it up fully. I asked him why he couldn’t fill it up if they had cups and a cover and he said with a very rude attitude “because that’s just how it comes.” Overall bad experience and very rude customer service. Do better wingstop. This is not the first time I have experienced bad customer service with your...