When Water World came to Concord, I felt special, more so because I was a resident of Concord and this was the first water park out in our area. My older sister worked the first 2 years it was open so consequently I was there everyday with my season pass. Fast forward, my son just turned 14 this past weekend and he had been wanting to go to Hurricane Harbor. I saw online that there was a birthday package that gave you an entry ticket, meal, snack, and beverage. I did try to rent a Cabana but was too late, the website said they were sold out (I tried to do this 3 days prior to our reserve ticket date). I knew there would be a long line and the park would be packed so we got there 10 minutes before the park opened and there was already a long line outside the entrance. We waited in the line for about 15 minutes until we got actually into the park. The place was packed! I'm not quite sure why they don't do what Disneyland does and only allows online reservations so that they can manage the amount of people in the park. Considering we got there right when the park opened, we could not find a shaded area but was able to find a grassy area with enough chairs to make our own spot. But I did watch thousands of people walk the park thousands of times trying to find seating for themselves and their families. It got to the point where people had to set up chairs literally on the walkway. I witnessed a whole section of empty cabanas... Why would the website say sold out when they weren't? I would have paid the $200+ just to ensure that my party could have a spot to sit at. Plus it would have lessened up all the people that were sitting along the walkways, bridges, at the food tables. The food buying process is insane! I waited in line for a total of 2 hours to get my son and his friends their meals. First problem, no one at the register knew about the birthday package!? I had to explain to them how it worked, and I wasn't even getting paid that day. Second problem, since they didn't know really about the birthday package, they also assumed that there was not a beverage included. So my son and his friend stood in line and then were told that their meal did not include a beverage. Which then I had to stand in line for another 45 minutes, because his friends weren't there to negotiate getting a beverage or not. But since I paid for it, I was going to make sure they got it. Third problem, we stood in line to get our meals at noon and they did not have hamburgers. When we stood in line for the second hour they did, which was odd because the first group of people in our party were not able to get hamburgers, they only had the option for chicken. The lines for the food are so long because a person goes up there, orders their food and then waits for their food at the counter. So essentially they are holding up other customers who could have ordered food and then maybe given a number so that they can step out of line and then wait until their food is ready. Any other process than what they were doing would have been helpful. But instead people are standing in the hot sun for literally an hour just to get food that has no lids and no containers, just put on open plates. I should have stayed in line for the snack option but I was already ready to get off my feet The kids seemed to enjoy the actual water activities but did complain about the long lines for the slides, needing to rent the inner tubes, that's weird, and several rides being closed. They did complain about the wave pool not really producing waves but I heard the smaller kid area seem to be a hit. I did get into the lazy river which was freezing! But rather enjoyable once my body got used to the temperature. All in all, probably won't be going back in a while, and if I do I will have to go like I'm going camping with all the supplies needed to make our space comfortable. I'm thinking a better employee training process, maybe even a new food ordering process, and some sort of park capacity strategy would be useful to change people's experiences at the water park.