Subway — Restaurant in Cookeville

Let me start by saying that we love Subway. We are new to town. We stopped by today to grab some lunch. When we stepped in the store there were 4 customers in front of us. Immediately we noticed that the 2 ladies behind the counter were being condescending to the customers. When it was our turn, we ordered our food like normal but the ladies we still condescending. Nice but condescending. The sandwiches were not made well. They skimped on the lettuce and other ingredients even though we ask for more. The lady that rung us up asked if we wanted chips and or cookies. I got the chips and my wife the cookies. We clearly said it to her. She didnt ring us up correctly. She i guess didnt hear us ask for cookies as well. After paying $35 for 2 sandwiches and 2 drinks and 1 chip, she didnt give us the cookies. When we told her that we asked for cookies, she didnt say anything to us and left. She called the other lady. The other lady came and gave us the cookies and told us that next time we need to tell the cashier that we need to ask for the cookies before ringing us up. Look i understand that sometimes people miscommunicate. However, the attitude these ladies demonstrated was uncalled for. Its like they were mad at us for something we didnt do. The condescending was top notch. Maybe they are working for the wrong company. We will try to visit other...

The lady was disrespectful. The rule “customers always right” was probably not known to her. conversation d=dad L=lady m=me L: what would you like D: the subway club L:ok would you like it heated? D: yes please L: ok put it in the oven thing would you like another one? D: no thank you L:ok D: looks at 10.99 for 2 sign are the 2 foot long subs for 10 going on right now? L: that’s what the sign says honey D: ok I would like another one L:honey I asked you earlier if you wanted another one and you said no takes out the sub from oven thing what else what did you want on this? D: onions and the sauce please L: ok wraps it up ok so total is 8.99 D: I said I wanted another one L:yells honey I asked you earlier and you said no so I didn’t make it the total is 8.99 D: well I changed my mind sorry L: ok what do you want on this one? D: I want the same thing L: ok finishes the sub and wraps it sounds very annoyed the total is 11.21 D: ok thank you L:bye! D: leaves M:i opened the door and looked back I saw her death glare me and my dad so I smiled and then glared back for her rudeness and just left It’s really good but the customer service is awful and when that lady was being rude other...

Absolutely pathetic. Don't order door dash here or anything your better off ordering something else I'm pretty sure I know the lady who was working tonight and even if they closed at 10:30 they still need to update it then online. But I'm pretty sure she knew we had ordered door dash which was before 10 pm. Then get a notification that our will be done and ready by 10:16, then another won't be til 10:28, then get told by our dasher the lady tells her their closed she don't have our order. Whoever worked tonight Im pretty sure I know but whoever did absolutely sure that she waited around since she was closing it at 10:30 and didn't make our order on purpose which now we have to get refunded for. I've always been to this subway. But if y'all about to start being some crooks. Don't expect my business anymore that's really sorry. Y'all deserve less then one star. If that's how business and workers are now a days that's such a same shows pure laziness and selfishness. I'm 25 but don't do that at my job. Absolutely ridiculous. I'll make sure everyone I know finds out about how this subway and how it's employees and business value your hard...