Taco Bell — Restaurant in Coppell

I came after leaving a doctor appointment because my wife wanted food from there for her and her mother. I ordered the food, made sure I repeated the order and the employee confirmed and said it back to me. After getting home from there my wife was giving each person their order and there was an item missing. So very disappointed. I quit going to Taco Bell period because of a few different horrible visits to multiple locations. The main reason is because of the employees I have encountered there. In my opinion there is a time and place for everything but at work is not the place for you to be hood nor gangsta. I'm just sayin. I don't have a problem with it but come on... not at work... especially if you're dealing with people and are representing a company or business. The other issue I have is when they knowingly put a broken taco shell in the bag. I can't stand it. If I break the shell while eating then it's another story but I didn't go there and pay for a busted up taco that's gonna fall apart. I told my wife and family that I refuse to go to any taco bell anymore. I have given too many chances and wasted too much time, money, and emotion. I personally get so mad when I get home to find the order is wrong or there's something missing. Anyway, for all you taco bell lovers.... just think about what I said next time you pull up there and some girl get on the mic talking bout...

The food is ok...but everything else about this place comes up pretty short. Even when barring the multitude of issues with online ordering, the store itself feels like it's barely holding on. Walking in post-lunch rush, multiple tables were still dirty, despite being empty. The staff in the back were moving around and yelling like it was total chaos, despite the lack of actual customers. I placed my order at the kiosk to make customization easier, and found myself waiting for my meal for over 10 minutes. When I investigated, it turns out that they gave my order to someone in the drive-thru (who eventually came in to complain), and they had to ring me back up as they had no record of my order afterwards. I went to grab a Pepsi Zero Sugar while waiting, and a stream of flavorless carbonated water came out...when I informed the team behind the counter, I was told, "Oh yeah, we don't have any at all.". If it wasn't for the food I finally received tasting pretty good (and the fact that Zero Sugar Baja Blast was surprisingly refreshing), I'd warn you to avoid this place at all costs. Instead, I'll simply ask you to set your expectations low...even...

(1/14/23) I pulled up to the little drive thru box and the guy was like “do you know what you want?” and I didn’t so I told him “not yet” and he goes “okay, just let me know” and I think, you know, standard interaction, but he waits literally two seconds and goes “do you know what you want?” and I, once again, say “no?” a tad confused. Then, as soon as I say that, THIS MAN LITERALLY ON THE MIC GOES “10, 9, 8, 7, 6, 5, 4, now do you know what you want?” so I said “never mind.” and left. The whole interaction took less than a minute. It was, by far, the most rude and unprofessional (maybe unreasonable is the word I want there) experience I have ever had at a Taco Bell.

Normally, this is my go to taco bell after a night out - to which I have never...