Domino's Pizza — Restaurant in Coral Gables

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I am the owner and medical director of a private medical office located in Coral Gables. Today we ordered pizza from this Domino’s Pizza located on 1400 Ponce De Leon Blvd in Coral Gables FL for all our staff at the office and the delivery driver on arrival recklessly placed the pizza boxes on our countertop and knocked over our flatscreen monitor for our computer in the reception area causing permanent damage. This was witnessed by multiple members of our medical staff. The driver subsequently pretended as if nothing had happened, denied any wrong doing and had the audacity to subsequently ask for a tip. I subsequently called the franchise and asked to speak to the manager to report what happened and the manager I believe his name is “Eddy” replied, very rudely that the delivery driver did not cause any damage and that if we had video of the incident that we should take them to court to sue them. I believe this to be a very unprofessional manner in which to treat customers but ultimately, it is the inability to take responsibility for wrongdoing and subsequently treating myself and other staff members of my office who also called to report the incident with rudeness and disrespect that bothers me the most. I am attaching proof to this post of the damage that was caused to the computer screen. I will also be submitting a formal complaint to their corporate headquarters as I don’t believe that any other future customer should have to endure mediocre service and disrespect that we have experienced from both the delivery driver and the manager of this location; much less a small business like ourselves that treats all our patients with empathy and dignity. If we can do right by our patients then Dominoes can do right by its customers and demand better from...

Worst service experience in my entire life! On 1/05/22 at 7:30 PM I ordered online 2 pizzas one with ham and the other one with mushrooms; but evidently there was something wrong with the website because when I went to pick them up & brought home they were plain cheese. I called the store and they said “asi fue que me la tiraron” - NO APOLOGIES or pleasant tone whatsoever… when I asked if they could help me make my pizzas right SHE SAID NO 😳- I asked to speak to the manager and after being on hold for ten minutes the same lady came on the phone and said the manager was too busy and she could not help me. So my husband drove there WITH THE PIZZAS in their box that says “if you’re not completely satisfied we will make it right” but instead the manager told him she needed to see the order on our laptop to believe that we ordered ham and mushrooms- she NEVER ONCE apologized or used any kind of sympathy… he came home with the pizzas and I called the manager again… The MANAGER of the store told me she didn’t believe me when I told her I was a longtime customer with a profile, she said she could only see one order under my phone number; when I told her maybe she needed my email she said she could see my entire order history and there was only one order (today’s order) I THOUGHT I WAS ON THE TWILIGHT ZONE, I gave her a pep talk about how great Dominos was and how we just wanted our dinner 😅 BUT THIS WOMAN JUST KEPT SAYING I WAS LYING! The pizzas costs THE SAME with or without mushrooms and ham! WHAT EXACTLY DID SHE THINK MY ENDGAME WAS?????? She concluded by saying she JUST DIDN’T CARE! 😩 We ended up just adding whatever we had on our fridge to the pizzas and sadly until this “manager” no longer works there I don’t think I can ever order from...