Dairy Queen (Treat) — Restaurant in Coral Springs

Took my 6 year old at a VERY late hour, after an extended day of early rise, school, & late fun at a football game. After being "promised" a yummy treat, my daughter happened to call me on it at an ungodly hour and DQ was the answer...

My 4 stars are only for the gentle-hearted woman, who saved the moment-

ummmm, I wish I had never entered the store, based on the insensitivity of the young cashier lady as she seemed "put out" that my young child was selective.

After finally describing what we order at a different DQ location, the young lady tossed hands in air & went to the other woman with a solution. In no time, a yummy treat was presented, however, long day, late hour, & moody child later, the treat wasn't "quite" right...I was firm with my kid that the treat was going to be enjoyed, because it was sweet & deal, but the more I looked at it, it DID NOT represent anything like the treat we get at our "go to" DQ location.

I simply asked the young lady to either help me to blend the item or could I just get a varied option, which I stated I would pay for. Ohhh, she didn't want to hear that, "It was made the right way and I won't give you something else because she thinks it isn't right." ?????? My daughter HAD NOT thrown a fit, no attitude, she simply stood there, unsure of why her treat request looked VERY different from her usual experiences.

That young lady was unhelpful and unresponsive to a solution. Hands went in the air, again and the woman came. I shared that I understood the treat was fine, but I needed a solution- NO questions asked, she made a way for my daughter to smile.

She did, firmly, explain that all DQ's are not created equal and that there are varied ways for treats to be made. While I more than appreciated her reasoning, I more than expressed that all I wanted to do, was go home, due to an early day. Bottom line, the woman was very customer friendly and accommodating. If you go, stick to the menu and expect no exceptions unless you want a dose of attitude. We are not going there, again. I don't live in the area, and my daughter is not a difficult child and she was treated with minimal effort of kindness and that is rude. While I will compliment the woman, for her accuracy and efforts to fix the "problem", it was late and I just wanted...

Regarding service received at 2361 N UNIVERSITY DR Coral Springs, FL 33065-5121, I went into this location on 08/18/19 at around 7:20 with my little brother and as we all know kids are picky when it comes to food. I originally asked my brother what he want and he said Oreo and then i asked if he wanted chocolate or vanilla he said chocolate, once the girl started making the sundae he stated " oh i didn't know she was talking about the ice cream I wanted vanilla". Once the girl came over I politely asked her to remake it if possible, then she gladly accepted as she was going to remake it another employee asked her what she was doing and she said that she was going to remake my ice cream and she asked if I originally asked for that flavor and I stated, "No I didn't" she then stated that they couldn't exchange the ice cream because I basically got what I asked for. To avoid getting angry and confrontational in front of my little brother I asked her to just charge me for another ice cream. I am completely baffled at how the situation was handled by the employees on duty and I must say I wish I would've gone to cold stone instead. Absolutely ridiculous, at how they couldn't simply remake the ice cream sundae. I must say this is a place that I WILL NOT recommend if you want to take your family or siblings out for a nice sundae on a Sunday, worst...

This Dairy Queen is in dire need of a makeover, folks! The cake freezer's been on a permanent vacation for months, and the associates here act like they're on a mission to see who can care less . This is clearly management's fault or the owner or both?

And let's talk about the decor, shall we? It's like a time machine straight to the 90s! Not exactly the kind of place you'd want to bring your kids for a 'cheat day' or an 'extra hour of CrossFit' punishment. ‍

Oh, and guess what? They've got a solo act running the show here. Safety concern much? It's like trying to juggle flaming marshmallows with no hands!

Now, let's talk about DQ's irresistible .85¢ Blizzard Special. Sounds amazing, right? Well, hold onto your blizzards, because at this location, it's a game of 'hunt the code'! ‍ They told us we needed to download an app and grab a code, but surprise, surprise, they turned off online ordering, so good luck with that.

And as for their closing hours, consider them more of a 'suggestion' than a rule. They seem to operate on a 'randomly shut down' policy.

You know what? There are plenty of other places in town serving up the same treats without the riddles and...