WaBa Grill — Restaurant in Corona

I come into this place fairly often for lunch. I came in for a last lunch a week or two ago and got my meal to go. When I got back to work and looked at my food i noticed I was missing the avocado I had asked for as well as the green onions. No big deal, I called the store and spoke to someone named Eder. He assured me they would give me the avocado for no charge on my next visit as well as a drink for the inconvenience. I was happy with that and he told me all I would need to do is give them my name and they would take care of me. I went in today and let the cashier know that I had talked to Eder and went over what he had told me. She giggled, looked at the back of the soda machine and said sorry, ill have to call him. Being on lunch, time is limited, so after she disappeared for 3 min or so, she came back up on the phone with a customer. She apologized and said she needed to call still. I told her not to worry about it as it was supposed to be easy and I was on a time crunch, she laughed again and took my order. Then when giving me my order left out the dumplings I had ordered. Idk if I'm coming back here. The customer service...

I understand this is an old location but the staff isn't.

Where to start......

You'd expect to be greeted with the smell of chicken, steak and all the goodness of the menu but no, it smells like a dirty bathroom. Literally. So pungent and just nasty.

I watched 4 people handle the food and if the 8 hands, only 1 had a glove on and it was only the hand that pit the chicken from the grill to the cutting board.

I was shocked....like ok, this is hospitality, post pandemic and y'all were grease drenched facemasks but not gloves?

The ice tea machine was leaking out onto the counter. Just a dripping away.

Man I was hungry but I was served nothing but disappointment.

Everything had CHAR on it. Chicken and dumplings were coated in char and it was absolutely disgusting. The grill and flat top are not cleaned AT ALL during service.

So mad that I spent money to rinse off mly dumplings in sink water only to throw the whole meal away right after...

I live down the street and always call for pick up orders. The staff is great and doing their job and getting paid minimum wage for it. As I read the comments below, it seems that people complain just to get something free. This is waba! Not Ruth’s Chris. The food is consistent and delicious. It’s still covid times where supply issues are relevant and now that prices have increased yet again, I’m sure there will be issues with ice tea machines, plumbing, etc. and it will take time to fix. I don’t understand why people seem to be ungrateful and expect top tier excellence from a minimum wage job and 10$ bowls? If you give attitude, expect to get it back no matter where you go. These workers are not computers - they have feelings too. Treat people how u want...