Cold Stone Creamery — Restaurant in Corvallis

I have been going to location for year now because Salem location has really bad smell to it. I am only giving this location two star for couple of reasons. Last time I was in there, I had a really experience with employee. First, I order some ice cream in a container to go and I asked kindly if she can compacted it down for me. She said in a rude voice, I cant give you more ice cream because you want me to compacted it, I can only give you proper amount for the container. I said I am not asking for more ice cream, I am asking you to give me proper amount for container because In the past I had other cold stone employees robbed me by not giving me proper amount. Then I asked if I order a custom cake. So I order large round which cake cost $38.00 which is fine. But owner is charging $3.00 extra just to write on the cake even on custom cake. No other cold stone I have been to (Kansas, California, or Oregon) charges $3.00 to write on a the cake. I even order cake last year from this cold stone, I was never charge $3.00 extra for writing on it. Then I was charge other $3.00 for candle which I told employee I didn’t need. She said it comes with the cake and I have to give it with the cake orders. I said not for $3.00 more and I don’t need candles when I have some at home. She said Sorry, it comes with cake. I dropped the topic after paying $44.00 for custom cake at this location, I am thinking about next time driving out to Cold Stone Newburg, OR which is the same distance from my house to order custom cake and only paying $38.00 for it. I am also contacting owner and cold stone headquarters about this these candle and...

I ordered a cake but was given the wrong one; I didn't realize it until I cut into it. I had to call the store 3 days in a row to speak to a manager about the situation (he wasn't there each time I called). The employee I spoke with on the second day refused to give me her name (I was nice but unhappy to not have gotten a call back). I finally received a call back the evening on the 3rd day, only to be told by the manager that there was nothing he could do. He said I should have brought it back right away. Well I cut into it in the evening at my daughter's birthday party! I wasn't going to drive back into town (I live north of Corvallis) once I cut into the cake and was at a family party! My daughter was already pretty bummed about having a Covid birthday and to have a cake that she didn't care for wasn't good at all. Also, I had just ordered a cake for my son two weeks prior, ordering the same exact cake...his was correct but this one wasn't. By Cold Stone's own admission, they had lots of new staff and they have two similar cakes, each has a different flavor on the inside depending on which you ordered. They made the mistake not me but so far I've gotten nothing but aggravation. I was given the owner's number and left a message with him to see if he will do anything about this. I have ordered at least 10 cakes from here so I am a regular customer that will not shop here again unless I either get the correct cake or a credit towards another cake. I realize mistakes happen but for a $28 cake to not be correct and to be told nothing could be done is way...

Just read the horrible news about the employee here who tragically lost a few of her fingers due to unsafe working conditions and a lack of safety training. What shocked me further was the fact that I was just there a few days after the incident, twice, and was served ice cream where the machine that caused this incident was involved in the serving of my ice cream.

And I consumed all of it.

“We sanitized it”.

I think I speak on behalf of everyone with an IQ above 5 that that machine needs to be retired. I am severely disappointed in hearing how Cold Stone has handled this on all fronts, and am further disgusted that that machine is still in use. SAY IT WITH ME, THAT IS A BIOHAZARD👏👏

That machine is to leave that store immediately. I am without words.

My heart goes out to the employee who suffered from this incident, as well as those who were involved. Good for you guys sticking up for your fellow coworker. That stance was noticed throughout the community.

As for Cold Stone corporate, do better. How you rebound from this will largely determine if you ever see my cash spent at your...